Effective Communication & Interpersonal Skills training course

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Improving your People Skills - Effective Interpersonal Communication

FMI Course number: CM01

Duration
2 days

Overview of Course
This course helps plan and deliver effective communication. This both informs and persuades and is truly two-way communication involving effective listening, interpretation of body language and people skills. Effective communication also takes into account different relationship styles that may exist to optimise effectiveness.
Strategies for managing potential conflict and effective negotiation are explored.
This course also provides principles and helps develop skills for handling difficult situations in a positive and assertive way.
This workshop is excellent for developing effective communication skills, which are a cornerstone for effective interactions with colleagues and clients.

Learning Outcomes
1. Develop effective communication techniques
2. Plan effective communication
3. Identify and enhance a personal communication style
4. Develop effective listening techniques
5. Use strategies to overcome communication barriers
6. Evaluate your presentation to make improvements for future presentations

Key Content
- Communication skills
- Managing communication to optimise results
- Giving and receiving feedback
- Effective listening
- Overcoming barriers to communication
- Gaining trust and confidence
- Assertive communication
- Relationship styles, emotions and attitudes in communication
- Building workplace people networks
- Managing difficult communication situations and conflict situations

Who this course is useful for
All people who wish to increase their ability to communicate effectively as part of their role at work

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participants own notes.

Assessment
There is no formal assessment for this coursel

Dates and locations
Course location: Sydney
For dates please see the fmi Public Training Course Calendar
Time: 9am to 4.45pm
Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees
For fees please refer back to the training calendar

Booking
To book phone +612 9281 2635

Email fmi to find out how we can help you:
fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.

fmi provides a range of services including:

Work Priorities training course	Time Management training course
Operational Plans training course	Conflict Management training course
Workplace Relationships training course	Effective Negotiation training
Team Effectiveness training course	Building Professional Confidence and Assertiveness training course
Customer Service Management training course	Management Skills for Experienced Managers Training Course
Information Systems training course	Strategic Leadership for Results training course
Work Safety training course	Business Strategy training course
Continuous Improvement training course	Business Planning and Implementation training course
Manage Change and Innovation training course	Innovation and Continuous Improvement training course
Manage Projects training course	Creating a Mentoring Culture training course
Manage People training course	Effective Communication & Interpersonal Skills training course
Workplace Learning training course	Delivering Influential and Charismatic Presentations training course
Manage Budgets training course	Customer Service Skills training course
Management Skills for New Managers training course	Train the Trainer training course
Mentoring at Work training course	Effective Business Writing training course
Coaching Skills for Outstanding Performance training course	Advanced Presentation & Facilitation Skills
Leadership for Results training course	Frontline Management Open Learning
Effective Delegation training course	RPL Processes for Frontline Management Diploma
Making the Transition to Supervision training course	fmi Diploma of Business (Frontline Management) BSB51004
fmi Certificate IV in Business (Frontline Management) BSB41004

All fmi courses can be run as an in-house course in your organisation

Associated websites of the Frontline Management Institute and Network One Communications Pty. Ltd.
www.frontlinemanagementinstitute.com.au www.frontlinemanagementinstitute.com	The main website for the Frontline Management Insititue (fmi) which provides a range of development and learning services, qualifications and products to organisations, managers, team members and individuals seeking to develop their skills and knowledge; particularly in areas of management
www.managementcando.com www.managementcando.com.au	The original website for the Frontline Management Insititue (fmi)
www.timemanagementtraining.com.au	The Frontline Management Institute's Time Management Centre offers a range of courses and services which combine established and proven principles together with innovative techniques
www.mentoringandcoachingtraining.com.au	The Frontline Management Institute's Mentoring and Coaching Centre offers a range of mentoring and coaching courses and services for organisations and individuals
www.businesstravellist.com.au	Businesstravellist is a one stop information resource for people who travel for business or on vacation associated with business travel
www.networkonecomm.com	Network One Communications Pty. Ltd. (NOC) specialises in designing training and communication programs to meet specific needs. NOC was selected to develop training programs and resources for thousands of people in the Sydney 2000 Olympics

Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline  Management Institute 2007
site by N Prendergast