Certificate III in Frontline Management BSB31207

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Program Overview - Certificate III in Frontline Management BSB31207

Frontline Managers have a significant role in the leadership in their organisation. In increasingly competitive and fast changing times Frontline Managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers.

The fmi Certificate III in Frontline Management BSB31207 Program covers 6 units of management competency in areas such as managing work priorities, people management, team effectiveness, operational plans, customer service management, work safety, continuous improvement, and workplace learning.

Who this Certificate III in Frontline Management BSB31207 qualification is useful for

This Certificate III in Frontline Management BSB31207 Qualification is useful for:

Frontline Managers
Supervisors
Team Leaders

Program Outcomes - Certificate III in Frontline Management BSB31207

This Certificate III in Frontline Management BSB31207 Program aims to help participants to:

Develop the specified range of competencies required for Supervisors
Demonstrate application of competencies through workplace examples
Deliver quantifiable improvements for their organisation through 1 Strategic Workplace

Improvement Project

Evaluate own ongoing professional development needs and take ownership for self development
Take responsibility for managing self and team to meet challenges of the workplace

Program Duration - Certificate III in Frontline Management BSB31207

fmi generally recommends participants take up to 12 months to complete this Certificate III in Frontline Management BSB31207 qualification. The program can be completed sooner depending on experience and recognition of prior learning. The maximum duration is 24 months.

Program Assessment - Certificate III in Frontline Management BSB31207

This Certificate III in Frontline Management BSB31207 qualification is competency based and is gained by providing evidence of competency. Participants must be assessed to gain the qualifications. Participants carry out assessment projects, which create real benefits for the organisation. They work with a Mentor from their own organisation who guides them. fmi provides Assessment Guides. All assessment is submitted by email

Assessment for this Qualification is by evidence to demonstrate competency for the competency units.

fmi has a unique copyrighted way of assessing competency that provides valuable development to both the participant and to the organisation. The assessment consists of two forms:

1. Competency Application Assessment Questions: These are related to individual units and require evidence of participant's application of competency in the workplace. Participant's answers are signed off by either participant's Line manager or by their workplace Mentor. Participants in Public Programs must arrange for a suitable person to act as their Mentor. Participants must complete 6 sets of competency application questions for this qualification.

2. Strategic Workplace Assessment Projects: One project is carried out for this qualification. Participants select an opportunity, issue or problem in their work that can be improved and relates to a competency unit. Participants agree the project with their manager and Mentor. Participants then plan, implement and review the project liaising with their Mentor and Manager who sign off on the project. Fmi provides a structured project assessment guide to help participants and mentors carry out this process efficiently.

Program Benefits - Certificate III in Frontline Management BSB31207

This is an excellent course and both participants and organisations gain significant benefits from it including:

Enhanced supervisory skills
Demonstrated performance improvement
Nationally recognised portable qualification
Management pathway
Direct returns for the organisation through one Strategic Workplace Improvement Project

Delivery Options - Certificate III in Frontline Management BSB31207

The Certificate III in Frontline Management BSB31207 is available through fmi through the following delivery options. Participants and organisations can use one of the options or can choose a blend of more than one option:

Corporate Courses: customer tailored in-house programs for organisations
Public Courses
Open Learning
Recognition Processes: Recognition of Prior Learning (RPL) andRecognition of Current Competency (RCC)

Fees - Certificate III in Frontline Management BSB31207

Fees for Public Courses, Open Learning and Recognition Processes are available on the fmi calendar. Corporate Courses are custom tailored in-house programs for organisations and so fees are quoted on a case by case basis depending on the requirements of the organisation and the delivery options selected and numbers of participants. Please contact fmi by phone +61 2 9281 2635 or email fmi@managementcando.com to discuss your particular requirements.

Core Certificate III Modules

The Certificate III in Frontline Management covers 6 Units of management competency at AQF Level 3. This table lists the Units covered in the core fmi Certificate III in Frontline Management Program.

Course Number & Duration	fmi Course Title	Maps to Competency Unit
FM01 1 day	Work Priorities This course is about personal management and professional development. It is about managing your own performance, work priorities and time and also taking responsibility for your own professional development within the context of the organisation.	Organise personal work priorities and development BSBWOR301A
FM02 1 day	Operational Plans This course is about business planning and the active work of managers to plan, implement, monitor and record performance to achieve business plans of the team/organisation. This pivotal role is carried out to create safe, efficient and effective services and products to customer satisfaction within your organisation productivity and profitability plans.	Support operational plan BSBFLM305C
FM03	Workplace Relationships This course explores the way Frontline Managers play an important role in developing and maintaining positive relationships in the workplace with their team, their peers and their own managers as well as customers and suppliers. This course helps participants plan and deliver effective communication, which both informs and persuades and is truly two-way communication involving effective listening, interpretation of body language and people skills. This course is excellent for developing the people skills, which are a cornerstone for effective people management.	Contribute to effective workplace relationships BSBFLM303C
FM04 1 day	Team Effectiveness This course is about team effectiveness and the vital role of a manager to effectively plan team performance, develop and facilitate team cohesion, facilitate team work and liaise with stakeholders.	Contribute to team effectiveness BSBFLM312B
FM05 1 day	Customer Service Management This course is about customer service and the role of managers to ensure that products and services are delivered and maintained to standards agreed by the organisation and the customer.	Deliver and monitor a service to customers BSBCUS301A
FM07 1 day	Work Safety This course is about occupational health and safety and the role of all managers to ensure the workplace meets safety requirements set down in legislation, standards and the organisation policies and practices.	Maintain workplace safety BSBCMN311B

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fmi provides a range of services including:

Work Priorities training course	Time Management training course
Operational Plans training course	Conflict Management training course
Workplace Relationships training course	Effective Negotiation training
Team Effectiveness training course	Building Professional Confidence and Assertiveness training course
Customer Service Management training course	Improving Your Managerial Effectivness -Management Skills for Experienced Managers Training Course
Information Systems training course	Strategic Leadership for Results training course
Work Safety training course	Business Strategy training course
Continuous Improvement training course	Business Planning and Implementation training course
Manage Change and Innovation training course	Innovation and Continuous Improvement training course
Manage Projects training course	Creating a Mentoring Culture training course
Manage People training course	Improving Your People Skills training course
Workplace Learning training course	Powerful Presentations training course
Manage Budgets training course	Customer Service Skills training course
Management Skills for New Managers training course	Train the Trainer training course
Mentoring at Work training course	Tools to Sharpen Your Business Writing Skillstraining course
Coaching Skills for Outstanding Performance training course	Advanced Presentation & Facilitation Skills
Leadership for Results training course	Frontline Management Open Learning
Effective Delegation training course	RPL Processes for Frontline Management Diploma
Making the Transition to Supervision training course	fmi Diploma of Business (Frontline Management) BSB51004
fmi Certificate IV in Business (Frontline Management) BSB41004

All fmi courses can be run as an in-house course in your organisation

Associated websites of the Frontline Management Institute and Network One Communications Pty. Ltd.
www.frontlinemanagementinstitute.com.au www.frontlinemanagementinstitute.com	The main website for the Frontline Management Insititue (fmi) which provides a range of development and learning services, qualifications and products to organisations, managers, team members and individuals seeking to develop their skills and knowledge; particularly in areas of management
www.managementcando.com www.managementcando.com.au	The original website for the Frontline Management Insititue (fmi)
www.timemanagementtraining.com.au	The Frontline Management Institute's Time Management Centre offers a range of courses and services which combine established and proven principles together with innovative techniques
www.mentoringandcoachingtraining.com.au	The Frontline Management Institute's Mentoring and Coaching Centre offers a range of mentoring and coaching courses and services for organisations and individuals
www.businesstravellist.com.au	Businesstravellist is a one stop information resource for people who travel for business or on vacation associated with business travel
www.networkonecomm.com	Network One Communications Pty. Ltd. (NOC) specialises in designing training and communication programs to meet specific needs. NOC was selected to develop training programs and resources for thousands of people in the Sydney 2000 Olympics

Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

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