Certificate IV in Frontline Management BSB40807

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Program Overview Certificate IV in Frontline Management BSB40807

Frontline Managers have a significant role in the leadership in their organisation. In increasingly competitive and fast changing times Frontline Managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers.

The fmi Certificate IV in Frontline Management BSB40807 Program covers 10 units of management competency in areas such as managing work priorities, people management, team effectiveness, operational plans, information systems, customer service management, work safety, continuous improvement, and workplace learning.

Who this qualification is useful for Certificate IV in Frontline Management BSB40807

This Qualification is useful for:

For this qualification people must be in a role where they can demonstrate responsibility for team or business unit performance. They should be fairly self-directed and autonomous, working under broad guidance

Program Outcomes - Certificate IV in Frontline Management BSB40807

This Program aims to help participants to:

Improvement Project

Program Duration - Certificate IV in Frontline Management BSB40807

fmi generally recommends participants take up to 24 months to complete this Certificate IV in Frontline Management BSB40807 qualification.  The program can be completed sooner depending on experience and recognition of prior learning.  The maximum duration is 36 months.

Program Assessment - Certificate IV in Frontline Management BSB40807

This Certificate IV in Frontline Management BSB40807 qualification is competency based and is gained by providing evidence of competency. Participants must be assessed to gain the qualifications. Participants carry out assessment projects, which create real benefits for the organisation. They work with a Mentor from their own organisation who guides them. fmi provides Assessment Guides. All assessment is submitted by email

Assessment for this Certificate IV in Frontline Management BSB40807 qualification is by evidence to demonstrate competency for the competency units.

fmi has a unique copyrighted way of assessing competency that provides valuable development to both the participant and to the organisation. The assessment consists of two forms:

1. Competency Application Assessment Questions: These are related to individual units and require evidence of participant's application of competency in the workplace. Participant's answers are signed off by either participant's Line Manager or by their workplace Mentor. Participants in Public Programs must arrange for a suitable person to act as their Mentor. Participants must complete 10 sets of competency application questions for this qualification.

2. Strategic Workplace Assessment Projects:  One project is carried out for this qualification. Participants select an opportunity, issue or problem in their work that can be improved and relates to a competency unit. Participants agree the project with their manager and Mentor. Participants then plan, implement and review the project liaising with their Mentor and Manager who sign off on the project. fmi provides a structured project assessment guide to help participants and mentors carry out this process efficiently.

Program Benefits - Certificate IV in Frontline Management BSB40807

This is an excellent course and both participants and organisations gain significant benefits from it including:

Delivery Options - Certificate IV in Frontline Management BSB40807

The Certificate IV in Frontline Management BSB40807 qualification is available through fmi through the following delivery options. Participants and organisations can use one of the options or can choose a blend of more than one option:

fmi Certificate IV in Frontline Management BSB40807 Honours Program

fmi offers a Certificate IV Honours Program for participants who wish to achieve beyond the core Certificate IV in Frontline Management Program.  Please contact fmi for full details.

Fees - Certificate IV in Frontline Management BSB40807

Fees for Public Courses, Open Learning and Recognition Processes are available on the fmi calendar. Corporate Courses are custom tailored in-house programs for organisations and so fees are quoted on a case by case basis depending on the requirements of the organisation and the delivery options selected and numbers of participants. Please contact fmi by phone +61 2 9660 0199 or email fmi@frontlinemanagementinstitute.com.au to discuss your particular requirements.

Core Certificate IV Modules
The Certificate IV in Frontline Management covers 10 Units of management competency at AQF Level 4. This table lists the Units covered in a core fmi Cert IV Program.

Download the complete qualification overview here

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Frontline Management Institute
Sydney Head Office
459 Harris St
Ultimo NSW 2007
Australia

t: +612 9660 0199
f: +612 9660 0499
e: fmi@frontlinemanagementinstitute.com.au

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