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Workplace Relationships

FMI Course number: FM03

Duration
1 day

Overview of Course
This course explores the way Frontline Managers play an important role in developing and maintaining positive relationships in the workplace with their team, their peers and their own managers as well as customers and suppliers.

This workshop helps participants plan and deliver effective communication, which both informs and persuades and is truly two-way communication involving effective listening, interpretation of body language and people skills. It helps take into account different relationship styles that may exist in the workplace to optimise effectiveness. Strategies for relationship building and effective workplace networking are further explored.

It also provides principles and helps develop skills for handling difficult situations in a positive and assertive way.

This workshop is excellent for developing the people skills, which are a cornerstone for effective people management.

Learning Outcomes
1. Gather, convey and receive information and ideas
2. Develop trust and confidence
3. Build and maintain networks and relationships
4. Manage difficulties to achieve positive outcomes

Key Content
- Effective people skills
- Communication skills
- Managing communication to optimise results
- Overcoming barriers to communication
- Gaining trust and confidence
- Relationship styles, emotions and attitudes
- Building workplace people networks
- Managing difficult situations and conflict situations
- Negotiating in an assertive way

Who this course is useful for
All managers working at frontline level from team leaders, supervisors, frontline managers, unit or section managers, customer service or sales managers, divisional unit managers.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participant's own notes.
The following additional resources are included free as part of this course package:
Resources Guide
FMI's Resources Guide relevant to this area of work. It enables you to access readings and websites with relevant content. Supplied in paper based and electronic format to you, the electronic version means you can click directly on links to go to relevant web based links.

Assessment

Assessment is optional, it is your choice. However, if you wish to gain a qualification assessment must be completed.
Participants may be assessed in this course against the relevant unit of competency standards. Assessment is through work based or work related assessment projects.
Participants who are being assessed will be given FMI Assessment Guides for the competency unit that explain in detail the assessment. They will also be given an Assessment Introduction that explains in detail the assessment procedures and policy.
Assessment Fee is included in the Course Fee. Assessment must be completed within 4 months of course completion or a scheduled assessment fee will be applicable.

Relationship to Competency Standards and Qualification Pathways
This Course maps to the following units
of competency standards and qualification pathways:

Statements of Attainment can be awarded for individual units.

Dates and locations
Course location: Sydney
For dates please see FMI Public Training Course Calendar
Time: 9am to 4.45pm
Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees
For fees please refer back to the training calendar

Booking
To book phone +612 9281 2635

Email fmi to find out how we can help you:
fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.

Version 18 January 2007

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Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline  Management Institute 2007
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