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Manage People

FMI Course number: FM11

Duration
2 days

Overview of Course
This highly interactive course helps people to develop the skills, knowledge and mindset of a successful people manager and leader of team members within an organisation.

Frontline Managers play a key role in managing and leading individuals within work teams. They play a prominent part in managing the performance of people who report to them directly and in providing leadership to teams.

This course explores the essential qualities of successful people managers. This includes managing the performance of individuals in teams and addressing performance related issues. It explores how an effective people manager can address issues and problems of individuals in teams.
Importantly the course provides a focus on how to build support and commitment within the work team.
It also provides techniques to review and evaluate management of individuals within the work team, so that there is ongoing development of performance.
An extremely valuable and stimulating course for anyone in a people leadership role, whether experienced or moving into the role.

Learning Outcomes
1. Manage performance of people in teams
2. Address performance related issues through managing performance
3. Deal with issues and problems of individuals in teams
4. Build support and commitment within the work team
5. Review and evaluate the management of people within the work team

Key Content
- The role of a people manager
- Qualities of an excellent people manager
- People management styles
- Developing performance plans to meet the organisation's objectives
- OHS and other legal requirements affecting people management
- Coaching and mentoring to develop capabilities
- Managing performance
- Dealing with issues and problems in teams
- Motivating to build support and commitment
- Continuous improvement of performance

Who this course is useful for
All managers working at frontline level from team leaders, supervisors, frontline managers, unit or section managers, customer service or sales managers, divisional unit managers.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work. At this level (Diploma level) work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement.

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participant's own notes.
The following additional resources are included free as part of this course package:
Resources Guide
FMI's Resources Guide relevant to this area of work. It enables you to access readings and websites with relevant content. Supplied in paper based and electronic format to you, the electronic version means you can click directly on links to go to relevant web based links.

Assessment

Assessment is optional, it is your choice. However, if you wish to gain a qualification assessment must be completed.
Participants may be assessed in this course against the relevant unit of competency standards. Assessment is through work based or work related assessment projects.
Participants who are being assessed will be given FMI Assessment Guides for the competency unit that explain in detail the assessment. They will also be given an Assessment Introduction that explains in detail the assessment procedures and policy.
Assessment Fee is included in the Course Fee. Assessment must be completed within 4 months of course completion or a scheduled assessment fee will be applicable.

Relationship to Competency Standards and Qualification Pathways
This Course maps to the following units
of competency standards and qualification pathways:

Please note this course is only at Diploma level and this Unit of competence is only at Diploma level, not Certificate III or IV levels.

Statements of Attainment can be awarded for individual units.

Dates and locations
Course location: Sydney
For dates please see FMI Public Training Course Calendar
Time: 9am to 4.45pm
Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees
For fees please refer back to the training calendar

Booking
To book phone +612 9281 2635

Email fmi to find out how we can help you:
fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.

Version 18 January 2007

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Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline  Management Institute 2007
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