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Management Skills for New Managers

FMI Course number: ML01

Duration
2 days

Overview of Course
The challenge of managing other people is both exciting and demanding. You play a vital role in making sure that the team performs. You need good people skills as well as an understanding of the technical aspects of the work.
This popular interactive course helps new managers, or those with some experience, who want to further develop skills, learn and practise both people skills and management skills to develop good performance from the team. It helps you get organised and plan your work, projects and time management with lots of practical hints and tips. It helps you look at leadership styles that will suit your situation and understand the motivation of people at work. It gives practical advice on delegating, running effective team meetings, being assertive, resolving conflicts, coaching and communicating. The course also helps you plan your future development as a manager.

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Learning Outcomes
1. Define your role as a manager
2. Select appropriate leadership styles for your work situation
3. Organise work priorities, time management and schedules
4. Apply effective people skills as a manager
5. Plan your future development as a manager

Key Content
- Your role as a manager
- Effective Communication with your team, your managers and your customers
- Performance Management & Leadership Styles
- Motivate your team
- People skills for the workplace
- Running effective team meetings
- Delegating
- Coaching your team
- Organising work:

- Issues Managers Face:

- Balancing your life and work
- Moving forward as a manager

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Who this course is useful for
All new managers or those working towards becoming a manager, supervisor, team leader, frontline manager or customer service supervisor. Managers or supervisors with experience who want to enhance their skills and knowledge. All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.

Relationship to Competency Standards and Qualification Pathways
This Course maps to the following units
of competency standards and qualification pathways:

Competency	Leading to Qualification	FMI Specialist or Elective Unit
Promote Team Effectiveness BSBFLM412A	Certificate IV in Business (Frontline Management) BSB41004	Specialist

Statements of Attainment can be awarded for individual units.

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Dates and locations
Course location: Sydney
For dates please see FMI Public Training Course Calendar at www.managementcando.com
Time: 9am to 4.45pm
Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees
For fees please refer back to the training calendar

Booking
To book phone +612 9281 2635

Email fmi to find out how we can help you:
fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.

fmi provides a range of services including:

Work Priorities training course	Time Management training course
Operational Plans training course	Conflict Management training course
Workplace Relationships training course	Effective Negotiation training
Team Effectiveness training course	Building Professional Confidence and Assertiveness training course
Customer Service Management training course	Management Skills for Experienced Managers Training Course
Information Systems training course	Strategic Leadership for Results training course
Work Safety training course	Business Strategy training course
Continuous Improvement training course	Business Planning and Implementation training course
Manage Change and Innovation training course	Innovation and Continuous Improvement training course
Manage Projects training course	Creating a Mentoring Culture training course
Manage People training course	Effective Communication & Interpersonal Skills training course
Workplace Learning training course	Delivering Influential and Charismatic Presentations training course
Manage Budgets training course	Customer Service Skills training course
Management Skills for New Managers training course	Train the Trainer training course
Mentoring at Work training course	Effective Business Writing training course
Coaching Skills for Outstanding Performance training course	Advanced Presentation & Facilitation Skills
Leadership for Results training course	Frontline Management Open Learning
Effective Delegation training course	RPL Processes for Frontline Management Diploma
Making the Transition to Supervision training course	fmi Diploma of Business (Frontline Management) BSB51004
fmi Certificate IV in Business (Frontline Management) BSB41004

All fmi courses can be run as an in-house course in your organisation

Associated websites of the Frontline Management Institute and Network One Communications Pty. Ltd.
www.frontlinemanagementinstitute.com.au www.frontlinemanagementinstitute.com	The main website for the Frontline Management Insititue (fmi) which provides a range of development and learning services, qualifications and products to organisations, managers, team members and individuals seeking to develop their skills and knowledge; particularly in areas of management
www.managementcando.com www.managementcando.com.au	The original website for the Frontline Management Insititue (fmi)
www.timemanagementtraining.com.au	The Frontline Management Institute's Time Management Centre offers a range of courses and services which combine established and proven principles together with innovative techniques
www.mentoringandcoachingtraining.com.au	The Frontline Management Institute's Mentoring and Coaching Centre offers a range of mentoring and coaching courses and services for organisations and individuals
www.businesstravellist.com.au	Businesstravellist is a one stop information resource for people who travel for business or on vacation associated with business travel
www.networkonecomm.com	Network One Communications Pty. Ltd. (NOC) specialises in designing training and communication programs to meet specific needs. NOC was selected to develop training programs and resources for thousands of people in the Sydney 2000 Olympics

 

Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline  Management Institute 2007
site by N Prendergast