Coaching Skills for Outstanding Performance

FMI Course number: ML03

Duration
2 days

Overview of Course

There is an increasing demand on managers at all levels to improve performance in the workplace. One of the most powerful ways for a manager to improve performance is through coaching people on their team. Coaching is now viewed as a fundamental part of a manager’s role.

This practical hands-on course gives strategies and techniques for identifying key areas where there is a need for coaching, planning the coaching, carrying out coaching, arranging for practice and assessing the improved performance.
This is a very valuable skill development opportunity for every manager’s toolkit!! You can start applying the principles and skills immediately for improved performance.

Learning Outcomes
1. Identify coaching and mentoring benefits for the manager’s role
2. Analyse coaching needs that will lead to improved performance
3. Plan for coaching
4. Coach effectively
5. Arrange practice
6. Assess improved performance
7. Monitor and improve learning effectiveness

Key Content
- Improving performance through improving competency
- Coaching and mentoring and the manager’s role
- When not to use coaching!
- Analyse coaching needs
- Develop a coaching plan
- Effective coaching
- Matching coaching styles to learning styles
- How to build rapport
- Listening and watching skills for expert coaching
- Coaching skills, tips and hints
- Organising “practice to make perfect”
- Assessing performance
- Develop a coaching contract
- Evaluating coaching and learning and improving effectiveness
- Overcoming common barriers to coaching
- Planning your own development in coaching

Who this course is useful for
All managers working at any level from team leaders, supervisors, frontline managers, unit or section managers, customer service or sales managers, divisional unit managers, middle managers, senior managers, business proprietors.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.

Assessment

Assessment is optional, it is your choice. However, if you wish to gain a qualification, assessment must be completed.

Participants may be assessed in this course against the relevant unit of competency standards. Assessment is through work based or work related assessment projects.
Participants who are being assessed will be given FMI Assessment Guides for the competency unit that explain in detail the assessment. They will also be given an Assessment Introduction that explains in detail the assessment procedures and policy.
Assessment Fee is included in the Course Fee. Assessment must be completed within 4 months of course completion or a scheduled assessment fee will be applicable.

Relationship to Competency Standards and Qualification Pathways
This Course maps to the following units of competency standards and qualification pathways:

Competency	Leading to Qualification	FMI Specialist or Elective Unit
Develop a workplace learning environment BSB511B	Diploma of Business (Frontline Management) BSB51004	Specialist

Statements of Attainment can be awarded for individual units.

Dates and locations
Course Dates: Sydney
For dates please refer back to the training calendar
Time: 9am to 4.45pm
In addition to the time spent in-group or self-study learning you will be learning in the work place and with your mentor. Your previous experience and the time you spend at work developing your skills and completing assessment projects also contribute to the duration of this Course.
The location is close to the Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees
For fees please refer back to the training calendar

Booking
To book phone +612 9281 2635

Email fmi to find out how we can help you:
fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.