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Assertiveness Techniques at Work

FMI Course number: PE04

Duration
1 day

Overview of Course
This very practical course explores how people can best use assertiveness techniques to be effective at work.

Effective assertiveness techniques enable people to communicate their point of view with confidence and clearness. This helps people to perform better at work. Colleagues, other team members and customers all benefit from this.

This course identifies and helps participants practise and apply assertive techniques appropriate for the situation and the other people involved. Participants learn to identify and select assertive behaviour as opposed to aggressive or non-assertive behaviour. The course also provides valuable strategies for dealing with difficult work situations and difficult people at work, which may be challenging.

Learning Outcomes
1. Value the importance of assertive behaviour
2. Identify own strengths and weaknesses in communicating assertively
3. Distinguish between assertive, aggressive and non-assertive behaviour
4. Communicate assertively
5. Identify strategies for dealing with difficult work situations and difficult people at work

Key Content
- Importance of assertive behaviour
- Communication strengths and weaknesses
- Assertive, aggressive and non-assertive behaviour
- Assertive Communication
- Understanding and meeting needs of others
- Assertiveness and negotiated agreements
- Strategies for dealing with difficult work situations and difficult people at work

Who this course is useful for
All people who want to enhance their assertive communication at work.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.

Assessment
There is no formal assessment for this course

Dates and locations
Course location: Sydney
For dates please see the fmi Public Training Course Calendar
Time: 9am to 4.45pm
Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees
For fees please refer back to the training calendar

Booking
To book phone +612 9281 2635

Email fmi to find out how we can help you:
fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.

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Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

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