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Building Professional Confidence and Assertiveness

FMI Course number: PE04

Duration
2day

Overview of Course
This very practical course has been developed specifically by fmi to help you build essential professional skills in confidence and assertiveness. The course gives you practical skills, techniques and useful tips that will increase your confidence, make you more assertive in workplace situations, and help you give a professional calm and focused image in your workplace communications.

This program is very different from "basic assertiveness" building programs in that it enables you to develop real confidence in the way you apply the skills you learn.

fmi guarantees the assertiveness techniques you learn in this course will, when applied back in the workplace, enable you to communicate your point of view with confidence and clearness. This helps you perform better at work and boost your career. Colleagues, other team members and customers will all benefit from your improved performance.

This course identifies and helps participants practise and apply assertive techniques appropriate for the situation and the people involved. Participants learn to select and apply assertive behaviour as opposed to aggressive or non-assertive behaviour. The course also provides valuable strategies for dealing with difficult and challenging work situations and difficult people.

This program will give you skills and confidence that will make a significant difference to your professional career.

Learning Outcomes
1. Value the importance of assertive behaviour
2. Identify own strengths and weaknesses in communicating assertively
3. Distinguish between assertive, aggressive and non-assertive behaviour
4. Communicate assertively
5. Identify strategies for dealing with difficult work situations and difficult people at work

Key Content
- Importance of professional confidence and assertiveness in business situations
- The secrets of confidence, self esteem and self worth
- Overcoming barriers to professional confidence
- Staying calm and composed in professional situations
- Communication strengths and weaknesses
- Assertive, aggressive and non-assertive behaviour
- Assertive Communication
- Understanding and meeting needs of others
- Assertiveness and negotiated agreements
- Strategies for dealing confidently with difficult work situations and difficult people at work
- Using professional confidence strategies for making a significant difference to your professional career

Who this course is useful for
This course is an essential program for professionals seeking to further their career by communicating professionally at all times with confidence.
The course is of direct benefit to managers, supervisors, team leaders, team members, PAs, secretaries, customer service staff, sales staff and all roles where professional confidence and assertiveness will help enhance their competence.

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.

Assessment
There is no formal assessment for this course

Dates and locations
Course location: Sydney
For dates please see the fmi Public Training Course Calendar
Time: 9am to 4.45pm
Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees
For fees please refer back to the training calendar

Booking
To book phone +612 9281 2635

Email fmi to find out how we can help you:
fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.

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Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

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