Emotional Intelligence training course - Frontline Management Institute Sydney, Australia

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Emotional Intelligence

FMI Course number: PEX3

Duration
1 day

Overview of Course

It has been argued that emotional intelligence at work contributes to a person's career development twice as much as cognitive abilities such as IQ or technical expertise. This course explores how people can use the contemporary understanding of emotional intelligence to be more successful at work, improve relationships with colleagues and customers and also improve chances of promotion.

As rules for work are changing people are being judged not just by technical ability but by their ability to deal with other people ("social competence") and to manage their own emotional reactions to work situations ("personal competence").

Strategies and skills for enhancing social competence in terms of empathy and social skills are explored in this practical workshop. We also look at how to enhance personal competence in terms of self-awareness, self-regulation and motivation.

The techniques covered in this program have a direct and practical application towards improving performance at work.

Learning Outcomes
1. Identify the value of emotional intelligence at work
2. Apply appropriate social competence skills at work
3. Apply appropriate personal competence skills at work

Key Content
- What is emotional intelligence?
- The value of emotional intelligence at work
- The emotional intelligence framework
- Social competence: empathy and social skills
- Personal competence: self-awareness, self-regulation and motivation

Who this course is useful for
All people who want to improve their performance at work in terms of applying emotional intelligence.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.

Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participants own notes.

Assessment

There is no assessment for this course

Dates, locations & fees
This course is offered as an in house course. Please contact us for further details

Booking
To book phone +612 9281 2635

or email fmi@managementcando.com

Corporate Versions of this Course
This course can be tailored for corporate requirements as an in-house course.

frontline management institute

fmi provides a range of services including:

Work Priorities training course	Time Management training course
Operational Plans training course	Conflict Management training course
Workplace Relationships training course	Effective Negotiation training
Team Effectiveness training course	Building Professional Confidence and Assertiveness training course
Customer Service Management training course	Management Skills for Experienced Managers Training Course
Information Systems training course	Strategic Leadership for Results training course
Work Safety training course	Business Strategy training course
Continuous Improvement training course	Business Planning and Implementation training course
Manage Change and Innovation training course	Innovation and Continuous Improvement training course
Manage Projects training course	Creating a Mentoring Culture training course
Manage People training course	Effective Communication & Interpersonal Skills training course
Workplace Learning training course	Delivering Influential and Charismatic Presentations training course
Manage Budgets training course	Customer Service Skills training course
Management Skills for New Managers training course	Train the Trainer training course
Mentoring at Work training course	Effective Business Writing training course
Coaching Skills for Outstanding Performance training course	Advanced Presentation & Facilitation Skills
Leadership for Results training course	Frontline Management Open Learning
Effective Delegation training course	RPL Processes for Frontline Management Diploma
Making the Transition to Supervision training course	fmi Diploma of Business (Frontline Management) BSB51004
fmi Certificate IV in Business (Frontline Management) BSB41004

All fmi courses can be run as an in-house course in your organisation

Associated websites of the Frontline Management Institute and Network One Communications Pty. Ltd.
www.frontlinemanagementinstitute.com.au www.frontlinemanagementinstitute.com	The main website for the Frontline Management Insititue (fmi) which provides a range of development and learning services, qualifications and products to organisations, managers, team members and individuals seeking to develop their skills and knowledge; particularly in areas of management
www.managementcando.com www.managementcando.com.au	The original website for the Frontline Management Insititue (fmi)
www.timemanagementtraining.com.au	The Frontline Management Institute's Time Management Centre offers a range of courses and services which combine established and proven principles together with innovative techniques
www.mentoringandcoachingtraining.com.au	The Frontline Management Institute's Mentoring and Coaching Centre offers a range of mentoring and coaching courses and services for organisations and individuals
www.businesstravellist.com.au	Businesstravellist is a one stop information resource for people who travel for business or on vacation associated with business travel
www.networkonecomm.com	Network One Communications Pty. Ltd. (NOC) specialises in designing training and communication programs to meet specific needs. NOC was selected to develop training programs and resources for thousands of people in the Sydney 2000 Olympics

Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline  Management Institute 2007
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