...course overview
The challenge of managing other people is both exciting and demanding. You play a vital role in making sure that the team performs. You need good people skills as well as an understanding of the technical aspects of the work.

This popular interactive course helps new managers, or those with some experience, who want to further develop skills, learn and practise both people skills and management skills to develop good performance from the team.

It helps you get organised and plan your work, projects and time management with lots of practical hints and tips. It helps you look at leadership styles that will suit your situation and understand the motivation of people at work. It gives practical advice on delegating, running effective team meetings, being assertive, resolving conflicts, coaching and communicating. The course also helps you plan your future development as a manager.

.....key content

• Your role as a manager
• Effective communication with your team, your managers and your customers
• Performance management & leadership styles
• Motivate your team
• People skills for the workplace
• Running effective team meetings
• Delegating
• Coaching your team
• Organising work:
• Work priorities
• Managing time
• Managing projects
• Issues managers face:
• Resolving conflict
• Being assertive as a manager
• Dealing with difficult situations
• Overcoming barriers and surviving stress
• Balancing your life and work
• Moving forward as a manager

...what objectives can I
         achieve?

1. Define your role as a manager
2. Select appropriate leadership styles for your work situation
3. Organise work priorities, time management and schedules
4. Apply effective people skills as a manager
5. Plan your future development as a manager