...course overview

There is an increasing demand on managers at all levels to improve performance in the workplace. One of the most powerful ways for a manager to improve performance is through coaching people on their team. Coaching is now viewed as a fundamental part of a manager's role.

This practical hands-on course gives strategies and techniques for identifying key areas where there is a need for coaching, planning the coaching, carrying out coaching, arranging for practice and assessing the improved performance.
This is a very valuable skill development opportunity for every manager's toolkit!! You can start applying the principles and skills immediately for improved performance.

.....key content

• Improving performance through improving competency
• Coaching and mentoring and the manager's role
• When not to use coaching!
• Analyse coaching needs
• Develop a coaching plan
• Effective coaching
• Matching coaching styles to learning styles
• How to build rapport
• Listening and watching skills for expert coaching
• Coaching skills, tips and hints
• Organising "practice to make perfect"
• Assessing performance
• Develop a coaching contract
• Evaluating coaching and learning and improving effectiveness
• Overcoming common barriers to coaching
• Planning your own development in coaching

...what objectives can I
         achieve?

1. Identify coaching and mentoring benefits for the manager's role
2. Analyse coaching needs that will lead to improved performance
3. Plan for coaching
4. Coach effectively
5. Arrange practice
6. Assess improved performance
7. Monitor and improve learning effectiveness