Skills-development
How to give your team the skills to improve the way they work This month we explore practical management skills to improve the way organisations, teams and leaders work. As a manager or leader, one of your objectives should be finding ways to improve the performance of your team. Getting better at doing work isn’t [...]

Goal-achieved-now-what

Goal achieved…now what? You set it, you achieved it and you find yourself asking “now what?” To figure out the next step you need to ask yourself a few questions. Have I reached my objective? Think of your objectives as your vision of where you’d like to get to. Generally there are several goals that […]


Getting-back-on-track

Getting back on track Losing your way, falling off the wagon – there are many ways to describe the process of getting off track with your goals. There are even more quotes out there that tell us that the trick to getting back on track is to pick ourselves up, dust ourselves off and get […]


Supporting-others-to-achieve-their-goals

Supporting others to achieve goals As a manager, leader, supervisor or team members it’s a valuable approach to provide support to others in achieving their goals. Benefits of supporting others Supporting someone else to achieve their goals has a range of benefits. These include: Feel good that you have helped someone. Learn more about the […]


Staying-motivated

8 tips for staying motivated It can be tough staying on track as we work towards goals and objectives but luckily there is almost always some kind of support that can keep you going. Here are 8 tips on how for staying motivated and finding support to keep you going. Create milestones or stages. These will […]


Setting-goals

The things that matter Setting goals and objectives that deliver results You’ve decided you want to make a change in some aspect of your life. Whether it is personal, professional, for you or for others, the decision has been made – but how do you go about setting goals that will help bring about the […]


Improve-customer-service-quality

“Being on par in terms of price and quality only gets you into the game. Service wins the game.” Tony Allesandra Organisations are often judged by the quality of their customer service. You may have great products or services but in a highly competitive environment customers are unlikely to stay loyal if they haven’t also […]


Difficult-customer-situations

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” Zig Ziglar When a customer is concerned, upset or angry about the service or products your organisation has delivered it is important to deal with the difficult customer situation […]


conversations

“I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it’s just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.” David M. Kelley The term “difficult conversation” refers to workplace conversations which are […]


Great presentations

“People don’t want more information. They want faith – faith in you, your goals, your success, in the story you tell.” Annette Simmons People in leadership roles are often required to give presentations to the management team, their own team or other stakeholders. As you may be judged by the quality of your presentation and […]