Difficult conversations for leaders

“I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it’s just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.” David M. Kelley The term “difficult conversation” refers to workplace conversations which are…

8 tips for great presentations

“People don’t want more information. They want faith – faith in you, your goals, your success, in the story you tell.” Annette Simmons People in leadership roles are often required to give presentations to the management team, their own team or other stakeholders. As you may be judged by the quality of your presentation and…

How to start as a new team leader

“A title or promotion does not make anyone a leader. Leadership emerges from the character, qualities, and capacities of the individual. Make no mistake about it, authentic leadership is personal.” George Bradt The transition from team member to new team leader is both exciting and challenging for many people. Here are 7 useful tips to…

How to read people

People give a range of visual cues about what they are thinking and how they are feeling – often without even realising what they are doing! Learning how to read people requires you to see the visual signs and hear the way things are said – this will help to build a more complete picture of…

What does mentoring program design involve?

15 STAGES OF MENTORING PROGRAM DESIGN If you are planning to set up a mentoring program it is useful to have a checklist of what is involved. The Frontline Management Institute has worked with many organisations to design and deliver mentoring programs. From our experience successful mentoring program design involves some or all of the following…

6 things every mentor should know

When you are mentoring someone it is important to keep your mentoree on track. Here are 6 important things you should know: 1. Identify goals for the mentoring up front Mentoring is an exploration of potential and how to improve performance. Like all great explorers your mentoree will need to have some goals to keep…

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Knowledge is not enough to succeed

“The future depends on what you do today.” ~Mahatma Ghandi~ Knowledge is a wonderful thing. Today it is probably easier to gain knowledge than it’s ever been thanks to the internet and the speed of search engines. Knowledge gives you power but it’s only potential power. Knowledge alone is not enough to succeed. Knowledge needs…