Manage People Performance

www.cognology.com.au/pawhatis.htm - this site looks at processes for goal setting, gap analysis and reward and recognition.

www.performance-appraisal.com/benefits.htm - this site provides insights and rationale behind the importance of satisfaction and motivation for employees. It promotes the importance of stepping back and looking back with a view to looking forward.

www.hr.unimelb.edu.au/advice/recruitment - this site provides advice for recruitment, selection and induction policies and procedures.

www.crisisscorecard.com/achieving-performance-management-during-economic-downturn.htm – this site highlights the importance of retaining appraisals and re-setting KPI’s during difficult economic times.

www.difficultemployees.com/how-to-terminate-an-employee.html - this site addresses commonly encountered problems in a refreshing straightforward way. Use with care.

Risk Management

www.rmia.org.au/ - this site is for the risk management institute of Australasia. It provides useful links to accreditation bodies, standards and current newsletters from a body whose whole existence is for risk management. A broad look.

www.cio.com.au/article/385084/risk_management_project_management_go_hand_hand/ - this site offers a useful, practical Australian based approach. It provides examples, the flip side of reward, some basic elements to consider when planning.

www.saiglobal.com/ – this site houses all the Australian and ISO standards that are available for risk and risk management.

www.nab.com.au/Business-risk - this site provides information from a banks perspective to assist business with financial risk and cash flow.

www.safetyrisk.com.au/2011/01/18/an-example-of-a-risk-management-plan-for-use-on-any-project/ – this site provides a plan for managing safety risks over the project life cycle. It also explains and defines many of the terms that emerge in this topic.

www.mindtools.com – this site provides a video and tips on ways to ensure brainstorming works effectively when getting team involvement in identifying and mapping risk.

Work Priorities

www.effective-time-management-tips.com/ - this site provides further practical tips on self-organising, de-cluttering and avoiding procrastination.

www.careerone.com.au – this site provides advice and examples of professionally prepared resumes and some of the pitfalls to avoid.

www.stressmanagement.com.au/ - this site is a comprehensive one with plenty of useful techniques for stress management and further links to associated sites.

www.tutorialspoint.com/management_concepts/critical_path_method.htm - this site looks at the elements of critical paths, such as estimates, dependencies, lead and lag times. It also provides some further links for concepts associated with critical paths.

www.managementstudyguide.com/goal-setting-theory-motivation.htm - this site links goal setting to motivation and provides links to the multitude of theories around motivation such as Maslow’s and Herzberg’s.

www.flyingsolo.com.au/marketing/business-networking/the-benefits-of-business-networks - this site provides benefits of networking for both personal and professional reasons, and reinforces the importance of face to face rather than just social media.

Continuous Improvement

www.valuebasedmanagement.net/methods_kaizen.html - this site provides some fundamental philosophy on the topic and provides further information of Kaizen and how it applies to modern and varied industries.

www.pragmaticimprovement.com.au/six_sigma.html - this site provides information on “six sigma” and “lean” and relates them to ISO standards. If your business doesn’t use these processes, it’s useful to at least be aware of the language.

www.reliableplant.com/Read/10817/toyota-continuous-improvement - this site tells the story of how Toyota used continuous improvement to transform its operations, it’s culture and ultimately its profitability.

www.jimclemmer.com/personal-growth-and-continuous-improvement.php – this site takes the continuous improvement principles and applies them to the individual rather than the organisation. A useful place to start.

www.espi.sa.gov.au/files/continuous_improvement.pdf - this site provides an example of an Australian public sector organisations continuous improvement plan. A good look at a strategic approach.

www.toolpack.com/continuous-improvement.html - this site provides practical techniques and models to use for continuous improvement. Links will take you through to look at the balanced scorecard approach to ensure all aspects of business are addressed.

Operational Plans

www.awp.com.au/Guide/Business_plan_guide_and_template.htm - this site provides a template as an example of a business plan and its key consideration and content.

www.simply-strategic-planning.com/definition-of-strategic-planning.html – outlines the fundamentals of strategic plans and differentiates them from other plans with which they should align. Covers both profit based and not for profit organisations.

www.helbig.com.au/pmo/templates/Resource_Plan_Template.doc - this site provides templates and plans for resources estimating, forecasting and measurement.

www.business-continuity-world.com/ - this site provides links to disaster recovery plans and business continuity plans.

www.fairwork.gov.au/resources/best-practice-guides/Pages/consultation-and-cooperation-in-the-workplace.aspx - this site provides a link to the Fair Work Australia website which highlights both the mandate for and the benefits of consultation with the workforce for planning.

www.linkedconsulting.com.au/docs/Induction.pdf - this site provides a concise overview and checklist of the items to be covered with new employees.

Information Management

www.steptwo.com.au/papers/kmc_effectiveim/index.html - this site outlines their view on the 10 key success factors of an approach to information management.

www.information-management-architect.com/ - this site provides some definition and examples of what information needs to be managed and how it is to be managed. Free checklists and templates are available.

www.windowsecurity.com/whitepaper/ - this site provides further links to numerous sites and provides areas of concern pitched more towards IT professionals or those in information management.

www.ag.gov.au/identitysecurity - this site provides useful information and also further links all related to the prevention and protections of one’s personal information. A useful guide to highlight common errors made in not appreciating the value of your personal information until it’s gone.

www.fao.org/docrep/x5307e/x5307e06.htm - this site provides a range of questions to ask yourself when analysing information and accounts for the different though processes different people have.

www.filetiger.com/articles/backup.html - an excellent list of considerations and pitfalls often encountered when relying on “backed up” data. Highlights additional costs often associated with data loss or PC theft.

Manage Budgets

www.budgetpulse.com/ - this site provides some free advice and templates that can be used by individuals to help manage their personal finances and budgets. Personal discipline then supports professional discipline.

www.jaxworks.com/library.htm - this site provides a range of free spread sheets for business purposes. Includes items such as forecasting, cash flow projection, fixed asset records just to name a few.

www.reliableplant.com/Read/18402/budgeting-tips-management - this site provides insights into considerations for business managers when setting and reviewing budgets. It highlights the needs for cash flow budgeting, not just turnover.

www.ehow.com/business - guides on preparing budgets and longer term forecasting.

www.adaptiveplanning.com/docs/AP_Best_Practices_Kit_01.pdf - this site provides a white paper on the best practices for budgeting, reporting and forecasting. An extensive publication that provides logic, sequence and detail.

Team Effectiveness

www.businessballs.com/personalitystylesmodels.htm#belbin team roles descriptions - this site provides background information on awareness of both yourself and others in a team, and the best ways to work with different types.

http://ftp.rta.nato.int/public/PubFullText/RTO/TR/RTO-TR-HFM-087/TR-HFM-087-04.pdf – this provides a tabulated list of 8 different team effectiveness models and compares them for both differences and commonalities. A conclusion summarises these and highlights the importance of input and output.

www.teamworx.org/index.php/the-teamworx-team/ - this site provides information on setting up team mission, vision and values.

www.lcsc.edu/mcollins/groupcohesion.htm - this site provides information on the factors that impact on team cohesion, such as environmental factors, personal factors, social support, adherence and conformity.

www.chartcourse.com/papertearing.html - this site provides a range of activities that can be used for energising meetings, building team morale, getting new stakeholders together and highlighting the need for effective communication.

www.teambuildingportal.com/ - this site is another with a range of games, activities and role plays to simulate the important factors in teamwork.

www.business.vic.gov.au/scripts/nc.dll?BUSVIC:STANDARD – this site provides a range of free templates and forms relating to inclusions for job descriptions and lists of roles and responsibilities.

Leadership

www.focus.com/briefs/top-10-leadership-qualities/ - this site identifies 10 key qualities evident in most leaders. Deals with traits and attributes.

www.mindtools.com/pages/main/newMN_LDR.htm - this site provides further insights as to the skills of effective leaders. Deals with competencies and skills.

www.systemsthinker.com/interests/mind/myersbriggs.shtml - this site provides links to a range of different free on line personality / leadership style tests. They are abridged versions in some cases of more comprehensive tests though useful as taste or as a guide.

centres.exeter.ac.uk/cls/lsw/ - this site provides a review of some different leadership theories and how they have emerged and evolved over time.

www.brainyquote.com/quotes/topics/topic_leadership.html - this site provides examples of some historically renowned or inspirational quotes from a range of leaders.

www.decision-making-confidence.com/decision-making-models.html - this site provides a range of decision making models from the unilateral to the democratic. It differentiates decision making from problem solving, even though they might use similar processes.

Work Safety

www.safeworkaustralia.gov.au – this site provides a comprehensive overview of current safety requirements from an independent statutory body. It also provides the draft of the workplace harmonisation laws.

www.legislation.nsw.gov.au - this site provides you access to current, draft and repealed OHS laws and regulations.

www.workcover.nsw.gov.au – this site provides the regulatory body’s details, access to codes of practice and a useful source of advice on compliance.

www.ohshandbook.net.au/harmonisation - this site provides information on the incoming harmonisation laws that will bring all of Australia under one set rather than different laws for every state and territory.

www.infrastructure.gov.au/transport/australia/dangerous/index.aspx - This site provides access to the Australian dangerous goods code for classification numbers and information.

www.safetygroup.com.au/resources_index.htm - this site provides a range of free templates, forms and registers that are available for use or adaptation.

ohshandbook.com.au/2011/03/11/health-and-safety-audits-and-inspections-what-you-need-to-do/ - this site provides an overview of audit requirements for different size enterprises and the extent required based on the nature and scale of the operation.

Workplace Relationships

www.tutor2u.net/business/strategy/business-ethics-issues.html - this site provides some case studies and examples of ethics and ethical decisions.

www.ehow.com/education - this site provides games and activities designed to look at nonverbal communication i.e. body language, tone inflection, facial expression and posture. Useful information for reading others and managing self.

www.fwa.gov.au/index.cfm?pagename=legislationwract - this site provides a summary of the current workplace relations act in Australia.

http://www.fairwork.gov.au/about-us/legislation/Pages/default.aspx - this site provides the Fair Work Act 2009 legislation and regulation. This looks at employee/employer agreements and instruments and the scope of negotiation and consultation involved.

www.ohrd.wisc.edu/onlinetraining/resolution/stepsoverview.htm - this site provides an eight step model for analysing and resolving conflict in the workplace. It looks at causative factors and effects.

www.learning-styles-online.com/overview/ - this site looks at the different learning styles of different individuals, and how you can tailor or approach information for the respective styles.

Customer Service Management

www.goodcustomerservice.org/ - this site provides information on dealing with a range of customers in a range of mediums. For example face to face interactions, after sales service, telephone contact, written correspondence and surveys.

www.dailyfinance.com/photos/best-and-worst-customer-service/ - this site gives examples of exceptionally good and exceptionally bad customer service.

www.management.about.com/od/competitiveinfo/a/CustomerSatSurv.htm - this site promotes the asking of the more direct questions to really determine what your customers think, rather than just loaded questions to obtain positive data.

www.buzzle.com/articles/product-life-cycle-theory.html - this site looks at life cycle management theory and the needs to innovate the existing and invent the future needs.

www.marketsegmentation.co.uk/segmentation_tmsc.htm - this site provides further information on market segmentation and how you can use demographic, psychographic, or geographic means.

Workplace Learning

epubs.scu.edu.au/cgi/viewcontent.cgi?article=1026&context=gcm_pubs&se - this site provides an overview of workplace learning in action through its various phases from plan to deliver to practice to review.

http://www.education.vic.gov.au/sensecyouth/careertrans/worklearn/workplacetoolbox/default.htm - this site provides some examples from a range of different industries and outlines some of the considerations during learning (possible harassment or bullying) to after training (placement or promotion).

www.safework.sa.gov.au/contentPages/docs/swiY1A8T2TrainingNeedsAnalysis.pdf - this site provides a training needs analysis template, examples of surveys questions and an action planner.

www2.honolulu.hawaii.edu/facdev/guidebk/teachtip/adults-2.htm - this site has some useful information on adult learning styles, and provides approaches to use based on those range of styles.

http://cms.unimelb.edu.au/studentservices/asu/study/active-learning - this site from the University of Melbourne looks at different leaning approaches, but focuses on active or participant led learning.

www.pd4me.info/resources/professionaldevelopmentplanning/pdptemplates/ - this site provides 4 different templates that could be used for recording of professional development plans.

Manage Innovation and Change

www.businessdictionary.com/definition/innovation.html - this site gives a definition of innovation from a purely business or commercial angle and provides 5 links to commercially renowned examples.

www-935.ibm.com/services/uk/igs/pdf/g510-6342-00-5barriers-etr.pdf - this site list 5 of the most common barriers that innovators may face such as lack of funding or risk averse policies.

www.fortunegroup.com.au/managing-change-in-the-workplace - this site looks at managing the change process for organisations and the impact on people to change. It provides some strategies to engage people and manage resistance or reluctance.

www.tanveernaseer.com/managing-fear-and-change-in-the-workplace/ - this site provides a transcript from an interview with a psychologist and raises some interesting points about battling the human desire for consistency that doesn’t always suit business.

www.businessweek.com/magazine/content/06_17/b3981401.htm - this article from a  business publication lists their version of the top 10 innovative businesses in the world. It looks at not only innovatory products, but also processes.

www.sellingandpersuasiontechniques.com/influence-summary.html - this site provides an overview of the enduring and renowned Cialdini’s 6 Principles of Influence.

Manage Projects

www.simpleprojectmanagement.com/think/4stages.html - this site looks at a counterpoint to the traditional 4 stages of a project and suggests the lines are far more blurred and there is greater overlap than is given credit for.

www.techrepublic.com/article/mini-glossary-project-management-terms-you-should-know/6109067 - this site provides a glossary of terms that you might well come across in the field of project management.

www.slideshare.net/Samuel90/example-project-management-plandoc -  this site provides a template of a sample plan and table of contents that provides consideration for scope, context, stakeholders and approvals.

www.projectsmart.co.uk/10-golden-rules-of-project-risk-management.html –this site provides a list of golden rules in project management.

www.projects.uts.edu.au/stepbystep/implementing4.html - this site provides insights into projecting reporting methods, chronology, mediums and templates.

www.businessknowhow.com/manage/project-management.htm -  a list of 20 tips or techniques to add to the project management toolkit.