Frontline Management Institute Public Course Calendar

Calendar of Public Training Courses - Sydney, Australia

Fmi has a wide range of public training courses which are available at our headquarters in Sydney or can be delivered in house in your organisation. There are courses available on Customer Service, Presentation Skills, Management Skills for New Managers, Leadership, Train the Trainer, Building Professional Confidence and Assertiveness, Basic Computer Skills and many others. There are also courses available which can lead to accreditation in Certificate IV in Business (Frontline Management) or Diploma of Business (Frontline Management).

BOOK ONLINE

Any Public Training Course can be run as an in-house course in your organisation
Please look at the menu and list below for the full list of public courses that we offer. If you click on the name of the course, the course overview will open. The calendar is divided into 5 main sections: Managing & Leading; Personal Performance; Customer Service & Communication; Executive Development Centre Programs and Frontline Management Programs. If you have any queries please do not hesitate to contact us on fmi@managementcando.com or +61 2 9281 2635

Booking Terms & Conditions

Click here to download a printable version of the course calendar

Course / Program Area
Frontline Management	click
Managing & Leading	click
Executive Development Centre	click
Personal Performance	click
Customer Service & Communication	click

2009-10 Calendar

Frontline Management Training Courses		Course No.	Dip Man No.	No. of Days	Course Fee	May 09	Jun 09	Jul 09	Aug 09	Sep 09	Oct 09	Nov 09	Dec 09	Jan 10	Feb 10	Mar 20	Apr 10	May 10	Jun 10
	Work Priorities	FM-01	1	1	$589			6					.		11
	Operational Plan	FM-02	2	1	$589			7							12
	Workplace Relationships	FM-03	.	1	$589				10							15
	Team Effectiveness	FM-04	3	1	$589				11							16
	Customer Service Management	FM-05	4	1	$589					10							15
	Information Systems	FM-06	.	1	$589					11							16
	Work Safety	FM-07	5	1	$589	28					15							10
	Continuous Improvement	FM-08	6	1	$589	29					16							11
	Workplace Learning	FM-09	.	1	$589		25					5							17
	Leadership	FM-10	.	1	$589		26					6							18
	Manage People Performance	MAN-01	7	2	$1089		.	23,24				26, 27				25,26
	Manage Change & Innovation	MAN-02	8	2	$1089		28, 29				6,7				18,19				28,29
	Manage Projects	MAN-03	.	2	$1089						22,23						22,23
	Manage Budgets	MAN-04	.	2	$1089							16,17						27,28
	Qualifications & Learning Options
	Diploma of Management	DIP-MAN		10	$589 per day	Prepaid Diploma of Management package $4,499 Choose your own mix of public courses & open learning 8 units (please contact us for advice on choice of units)
	Certificate IV in Frontline Management	CERT IV FM		10	$589 per day	Prepaid Certificate IV in Frontline Management package $4,499 Choose your own mix of public courses & open learning 10 units (please contact us for advice on choice of units)
	Certificate III in Frontline Management	CERT III FM		6	$589 per day	Prepaid Certificate III in Frontline Management package $2,999 Choose your own mix of public courses & open learning 6 units (please contact us for advice on choice of units)
	Open Learning for Frontline Management Qualifications	FM-OL		n/a	$499 per unit	Open Learning prepaid packages available any time: Diploma of Management: $3,799 Certificate IV in Frontline Management $3,599 Certificate III in Frontline Management $2,799
	RPL Processes and upgrades for Frontline Management Qualifications	FM-REC		n/a	$260 per unit (RPL)	RPL processes available any time - $260.00 per unit For upgrade of qualifications please call fmi on (02) 9281 2635 for a quote

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Managing & Leading Courses	Course No.	No. of Days	Course Fee	May 09	Jun 09	Jul 09	Aug 09	Sep 09	Oct 09	Nov 09	Dec 09	Jan 10	Feb 10	Mar 10	Apr 10	May 10	Jun 10
Management Skills for New Managers BOOK ONLINE	ML-01	2	$1089	25,26		1,2		14,15		9,10		28,29	22,23		8,9	17,18
Mentoring at Work	ML-02	1	$589	20						4						19
Coaching Skills	ML-03	2	$1089	18, 19					1,2						12,13
Effective Delegation	ML-05	1	$589					16						3
Making the Transition to Supervision	ML-06	1	$589		17		12		13		9			10			23
Management Skills for Experienced Managers	ML-08	2	$1089	14, 15					8,9				4,5				3,4
Change Management	ML-09	1	$589		28				6				18				28
Frontline Management Courses	See Calendar Section: Frontline Management above

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Personal Performance	Course No.	No. of Days	Course Fee	May 09	Jun 09	Jul 09	Aug 09	Sep 09	Oct 09	Nov 09	Dec 09	Jan 10	Feb 10	Mar 10	Apr 10	May 10	Jun 10
Time Management BOOK ONLINE	PE-01	1	$589		10		5		14		2	20	24	31		12	16
Conflict Management	PE-02	1	$589	6						18						5
Effective Negotiation	PE-03	1	$589						21						14
Building Professional Confidence & Assertiveness BOOK ONLINE	PE-04	2	$1089		15, 16		20,21		19,20		3,4	21,22	15,16	18,19		6,7	21,22
Workplace Relationships & Emotional Techniques	PE-05	1	$589			15					16						9
Stress Management	PE-06	1	$589	22					12				10				2

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Customer Service & Communication	Course No.	No. of Days	Course Fee	May 09	Jun 09	Jul 09	Aug 09	Sep 09	Oct 09	Nov 09	Dec 09	Jan 09	Feb 09	Mar 10	Apr 10	May 10	Jun 10
Effective Communication & People Skills	CM-01	2	$1089					3,4						11,12
Powerful Presentations	CM-02	2	$1089						26,27						19,20
Customer Service Skills	CM-03	1	$589					28					17
Train the Trainer	CM-06	2	$1089		18, 19			29,30			14,15			22,23			10,11
Business Writing Skills	CM-07	1	$589				26						3

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Executive Development Centre Programs	Course No.	No. of Days	Course Fee
Strategic Leadership for Results	ED-01	3	.	Available as in-house programs Please e-mail or phone us for details: +61 2 9281 2635
Business Strategy	ED-02	3
Business Planning & Implementation	ED-03	3
Innovation & Continuous Improvement	ED-04	3
Creating a Mentoring Culture	ED-05	1

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Please e-mail or phone us +61 2 9281 2635 to make a booking

Booking Terms and Conditions for FMI Public Training Courses:

- Booking Terms and Conditions for FMI Courses:
o Payments must be received prior to course
o Course dates are subject to change
o Light refreshments available, lunch not included
o Location close to Sydney CBD, exact location advised prior to course commencement
o Public Courses are GST exempt Tax Invoices will be issued
o Fees as current, subject to amendment. All fees are in Australian Dollars
o Credit card payments Visa or MasterCard are accepted
o Booking is non-refundable. The booking is transferable to be used within 12 months from the date of first booking. After that time the fee is forfeited.
o The Frontline Management Institute reserves the right to vary the Terms & Conditions from time to time but will not change for bookings which payment has already been made.
o The Frontline Management Institute reserves the right to cancel courses at its discretion and in this event a full refund of fees will be made to participants.
o Open Learning and RPL fees must be paid up front and are non-refundable.
o Where contractual arrangements are made with organisations rather than individuals, the specific terms and conditions in the Proposal will apply rather than Public Course Terms.

Prices quoted are provided for bookings paid prior to January 2010. Subsequent bookings may be subject to an increase

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Please e-mail or phone us +61 2 9281 2635 to make a booking

frontline management institute

fmi provides a range of services including:

Work Priorities	Management Skills for New Managers
Operational Plan	Mentoring at Work
Workplace Relationships	Coaching Skills
Team Effectiveness	Effective Delegation
Customer Service Management	Making the Transition to Supervision
Information Systems	Management Skills for Experienced Managers
Work Safety	Leading & Managing in Challenging Times
Continuous Improvement	Change Management
Workplace Learning	Time Management
Leadership	Conflict Management
Manage People Performance	Effective Negotiation
Manage Change & Innovation	Building Professional Confidence & Assertiveness BOOK ONLINE
Manage Projects	Workplace Relationships & Emotional Techniques
Manage Budgets	Stress Management
Diploma of Management	Effective Communication & People Skills
Certificate IV in Frontline Management	Powerful Presentations
Certificate III in Frontline Management	Customer Service Skills
Open Learning for Frontline Management Qualifications	Train the Trainer
RPL Processes and upgrades for Frontline Management Qualifications	Business Writing Skills
	Strategic Leadership for Results
	Business Strategy
	Business Planning & Implementation
	Innovation & Continuous Improvement
	Creating a Mentoring Culture

All fmi courses can be run as an in-house course in your organisation

Associated websites of the Frontline Management Institute and Network One Communications Pty. Ltd.
www.frontlinemanagementinstitute.com.au www.frontlinemanagementinstitute.com	The main website for the Frontline Management Insititue (fmi) which provides a range of development and learning services, qualifications and products to organisations, managers, team members and individuals seeking to develop their skills and knowledge; particularly in areas of management
www.managementcando.com www.managementcando.com.au	The original website for the Frontline Management Insititue (fmi)
www.timemanagementtraining.com.au	The Frontline Management Institute's Time Management Centre offers a range of courses and services which combine established and proven principles together with innovative techniques
www.mentoringandcoachingtraining.com.au	The Frontline Management Institute's Mentoring and Coaching Centre offers a range of mentoring and coaching courses and services for organisations and individuals
www.businesstravellist.com.au	Businesstravellist is a one stop information resource for people who travel for business or on vacation associated with business travel
www.networkonecomm.com	Network One Communications Pty. Ltd. (NOC) specialises in designing training and communication programs to meet specific needs. NOC was selected to develop training programs and resources for thousands of people in the Sydney 2000 Olympics

Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline  Management Institute 2007
site by N Prendergast