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Training program and course design

Since 1998 the Frontline Management Institute’s services in training program design and delivery have enabled organisations to improve leadership and management performance and productivity. Drawing on extensive experience developing customised solutions, we are able to deliver services that start with training program design and reach far beyond just training to integrated learning and development programs and solutions that help to embed corporate culture. Our expert team is available for a range of training program design services.

FMI is able to create learning plans for an individual, a team or an organisation that deliver the best learning outcomes. FMI is able to combine training courses and workshops, coaching sessions, management and leadership resources, research, assessments, practical activities and many more training program design options which can be delivered and managed by FMI and / or training partners.

Delivery options for training include face to face, online, Skype, phone and email and can blend formal training with workplace application and integrate with organisational performance management.

TRAINING DESIGN PROCESS

FMI training design process

FMI follows a five stage process in order to create and deliver programs for clients:

Analysis: FMI works with the client to identify key areas for change to knowledge, skills and behaviours

Design: FMI’s team of management and leadership and adult learning experts design a learning solutions tailored for the client’s needs

Delivery: FMI works with the client to deliver the program using the most effective methodologies and facilitators for that client

Workplace action: Learners transfer knowledge from program into workplace action, with the support and encouragement of their organisation

Evaluate ROI: The return on investment of the program is measured by tracking the benefits delivered to the organisation by the change in learner skills and behaviours and specific actions that were taken as a result of the program

TRAINING DESIGN FRAMEWORK

FMI’s training program and course design services are created using the following framework:

IN HOUSE DESIGN OF LEARNING AND ASSESSMENT MATERIALS

  • All FMI learning materials are written inhouse
  • Extensive research
  • Integrate psychology
  • Range of case studies
  • Filter information into core principles
  • Able to tailor content for different learning styles and situations

LEARNING AND PERFORMANCE SUPPORT

  • Expert facilitators with industry knowledge and experience
  • Experienced coaches
  • Written learning guides
  • 30 minute coaching sessions
  • FMI assessment support help line
  • Feedback from assessors

PRACTICAL WORKPLACE APPLICATION

  • All FMI courses and sessions include setting goals
  • Application projects to apply concepts to work environment
  • Assessments designed to deliver ROI to individual and organisation

BUILDING NETWORKS

  • Structured to enhance relationship with manager or mentor
  • Practical activities designed to build networks with peers
  • Feedback and support from FMI
Setting-goals

TRAINING PROGRAM DESIGN SOLUTIONS

Some examples of specific consulting interventions we have carried out for our clients:

Change management: Designing change management systems and processes.

Analysis and planning: Assessing learning and development strategies and career pipelines and developing plans.

Systems design: Systems such as knowledge sharing and operational processes are designed.

Customer service: Assessing current customer service experience and developing and implementing strategies to improve satisfaction ratings.

Culture: Embedding a new culture into an organisation.