Catalogue

please follow this link to view the public course calendar

Take fmi for a test drive

FMI offers a range of Short Courses that can be taken individually or combined. Short Courses usually range from one to three days.

FMI Short Courses linked to Statements of Attainment
The following courses are available linked to Statements of Attainment. When assessed a Statement of Attainment may be issued by FMI, which is nationally recognised. These Statements of Attainment may help participants eventually gain Diploma or Certificate IV qualifications.
- Work Priorities FM-01
- Operational Plans FM-02
- Workplace Relationships FM-03
- Team Effectiveness FM-04
- Customer Service Management FM-05
- Information Systems FM-06
- Work Safety FM-07
- Continuous Improvement FM-08
- Manage Change and Innovation FM-09
- Manage Projects FM-10
- Manage People FM-11
- Workplace Learning FM-12
- Manage Budgets FM-13
- Leadership FM-14

FMI Short Courses (Non-accredited)
FMI offers optional Short Courses not linked to Statements of Attainment, which include:

Managing & Leading

- Management Skills for New Managers ML-01
- Mentoring at Work ML-02
- Coaching Skills for Outstanding Performance ML-03
- Effective Delegation ML-05
- Making the Transition to Supervision ML-06
- Improving Your Managerial Effectiveness - Management Skills for Experienced Managers ML-08

Personal Performance

- Time Management PE-01
- Conflict Management PE-02
- Effective Negotiation PE-03
- Building Professional Confidence and Assertiveness PE-04
- Building Strong Workplace Relationships - New Emotional Intelligence Techniques PE-05

Customer Service & Communication

- Improving Your People Skills - Effective Interpersonal Communication CM-01
- Powerful Presentations CM-02
- Customer Service Skills CM-03
- Train the Trainer CM-06
- Tools to Sharpen Your Business Writing CM-07
- Advanced Presentation & Facilitation Skills CM-08

- Strategic Leadership for Results ED-01 - Business Strategy ED-02 - Business Planning and Implementation ED-03 - Innovation and Continuous Improvement ED-04 - Creating a Mentoring Culture ED-05

Please contact fmi to make a booking

Booking Terms and Conditions for FMI Public Training Courses:

- Bookings and payments must be received prior to course

- Any public course can be delivered in-house in an organisation. Courses can be tailored for organisations

- Course dates are subject to change

- Course numbers up to 16, courses with insufficient enrolment may be subject to cancellation

- Light refreshments available, lunch not included

- Location close to Sydney CBD, exact location advised prior to course commencement

- Courses are GST exempt. Tax Invoices will be issued

- Fees as current, subject to amendment. All fees are in Australian Dollars

- Credit card payments Bankcard, Visa or MasterCard are accepted

- All queries please phone 02 9281 2635

- Fair Fee Rules Apply. The Frontline Management Institute has the following Fair Fees Rules for public courses.

1. All participants will be issued with a receipt after payment has been cleared.

2. Booking is non-refundable

3. Schedule changes and/or cancellations are permitted by participants, subject to availability, if requested at least 7 days before commencement of course by phoning 02 9281 2635

4. The booking is transferable and name changes are allowed.

5. Cancellation, schedule change, participant substitution, transfer or name changes incur a fee of $55 per participant per course plus any fee difference between original booking fee paid and the current scheduled booking fee for the new course booked into. The new booking needs to be at least the same value as the original booking.

6. When a booking is cancelled the balance is held in credit to be used within 12 months from the date of first booking. After that time the fee is forfeited.

7. The Frontline Management Institute reserves the right to vary the Fair Fees Rules from time to time but will not change for bookings for which payment has already been made.

8. The Frontline Management Institute reserves the right to cancel courses at its discretion and in this event a full refund of fees will be made to participants.

9. Open Learning and RPL fees must be paid up front and are non-refundable.

Analysis
The team at fmi can work with you to identify the key areas that you or your organisation may want assistance with. Please contact us for more details on how we can help you.
fmi@managementcando.com or +61 2 9281 2635

updated 2 August 2007

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Frontline Management Institute
Sydney Head Office
579 Harris St
Ultimo NSW 2007
Australia

t: +612 9281 2635
f: +612 9281 2641
e: fmi@managementcando.com

© Frontline  Management Institute 2007
site by N Prendergast