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Frontline managers


Practical management training and coaching for frontline managers

Management training programs, short courses and coaching programs for frontline managers

Develop capability of frontline managers with training and coaching in practical management skills and tools to work effectively and efficiently.

FMI has trained thousands of frontline managers over the last 20 years and is a leader in this field.

Key issues faced by frontline managers:

  • Many frontline managers find it challenging to manage performance of others including how to give them feedback, develop performance plans and find ways to engage team members
  • Frontline managers can have difficulty delegating and allocating work to others and so often very time poor
  • It is very common for frontline managers to not spend enough time on strategic work and so are often dealing with the same issues over and again (firefighting) rather than addressing root causes and developing a continuous improvement approach
  • Some frontline managers may struggle adapting their interpersonal and communication style and for different team members resulting in conflict or disengagement from team
  • Many frontline managers are required to manage projects and keep them on schedule and budget whilst delivering on project objectives
  • Some frontline managers need to help their teams develop competencies by using coaching and mentoring
  • Frontline managers must be able to present clear and concise information, plans and proposals to various stakeholders
  • A growing area of focus for frontline managers is how to manage the wellbeing of themselves and their teams

Training and coaching for frontline managers:

FMI has a range of coaching, management training programs and management short course options available for frontline managers. These vary from the equivalent of a 1 day course to a full 10 day leadership and management program. FMI also offers certification for leaders and managers seeking a practical, work based certificate option.

 Short courses and training programs for frontline managers:

Practical management skills training programs

FMI’s Practical management skills training programs develop essential capabilities for new and experienced leaders and managers.

Management Focus Training Program

A management development program designed to enhance essential practical people leadership skills for a team of managers who may be too busy to take extended time off work.

Practical management skills coaching program

This is a coaching program for people managers who want to improve their ability to manage people in their team and overcome common challenges faced by people managers.

Challenge coaching program

Challenge coaching is designed to help managers move through challenging situations by learning how to use effective personal leadership and people management strategies.  

Practical management skills courses

This course develops practical management skills for managing people to achieve results.

Time management courses

This course gives a practical approach to managing time professionally and improving time use to increase the outcomes from the time invested.

Delegation and assigning work courses

This course shows how to delegate tasks effectively so that the results wanted are achieved.

Coach and mentor courses

This course provides a practical framework for coaching and mentoring peers and colleagues.

Conflict management courses

This course teaches people how to manage conflict for positive change.

Continuous improvement courses

This practical course helps managers implement selected continuous improvement systems and processes that provide meaningful and systematic improvements to the business.

Emotional intelligence at work courses

This course enables people to understand practical ways to apply emotional intelligence at work for themselves and for the people they interact with.  It helps optimise results and avoid potential conflicts.

Wellbeing courses

This course gives people an insight into the importance of wellbeing at work and provides practical strategies to help improve wellbeing for yourself and your colleagues.

Negotiation skills courses

This course enables people to negotiate better to achieve better results.

Project management courses

This course provides a solid foundation for managers and project leaders to plan and carry out successful projects at work in a professional way.

Business writing courses

This course provides a practical approach to effective business writing skills that enables clear communication and achieves the desired results from the reader.

Lead change courses

This course gives leaders a practical approach to leading change and supporting their teams to effectively embrace and apply the change, overcoming resistance to change.

Lead challenging conversations courses

This course gives people a practical approach to carrying out challenging or “difficult” conversations in an assertive and effective way.

Develop a business case courses

This course helps people write a business case for improvements that enables senior management to make clear decisions as to which way to proceed.

Manage customer service courses

This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.

Leadership courses

This practical leadership course helps leaders and potential leaders implement leadership practices that lead to success for themselves, their team and their organisation.

Manage performance courses

This course provides managers with a practical approach to manage performance of team members.

Workplace culture courses

This course provides a framework to help leaders and managers to develop, enhance, lead and monitor a positive workplace culture that meets the vision of their organisation.