FRONTLINE MANAGERS

• Many frontline managers find it challenging to manage performance of others including how to give them feedback, develop performance plans and find ways to engage team members
• They can have difficulty delegating and allocating work to others and so often very time poor
• It is very common for frontline managers to not spend enough time on strategic work and so are often dealing with the same issues over and again (firefighting) rather than addressing root causes and developing a continuous improvement approach
• Some may struggle adapting their interpersonal and communication style and for different team members resulting in conflict or disengagement from team
• Many are required to manage projects and keep them on schedule and budget whilst delivering on project objectives
• Some need to help their teams develop competencies by using coaching and mentoring
• Some may lack the skills and experience to present clear and concise information, plans and proposals to various stakeholders
• A growing area of focus for frontline managers is how to manage the wellbeing of themselves and their teams

FMI has a range of coaching, management training programs and management short course options available for frontline managers. These vary from the equivalent of a 1 day course to a full 10 day leadership and management program. FMI also offers certification for leaders and managers seeking a practical, work based certificate option.

• A focused short training course to cover essential practical management skills
• A range of short training courses covering key areas for managers and leaders such as delegation and time management
• A practical management skills training program
• A focused training program for management teams
• Coaching programs to develop key management skills or overcome specific management challenges
• Design of a customised training program or course