How to start as a new team leader

“A title or promotion does not make anyone a leader. Leadership emerges from the character, qualities, and capacities of the individual. Make no mistake about it, authentic leadership is personal.” George Bradt The transition from team member to new team leader is both exciting and challenging for many people. Here are 7 useful tips to…

Vital skills for frontline staff

WHAT ARE THE VITAL SKILLS FOR FRONTLINE STAFF? A recent report released by Harvard Business Review identifies the vital skills required for frontline staff. The report was based on a survey of readers in February 2014 and the aim is described as: to “understand how important frontline managers are to organizational success, to what extent frontline…