These Terms and Conditions supersede all previous Terms and Conditions issued.

These terms and conditions apply to all services unless agreed differently in writing.

The Frontline Management Institute (FMI) reserves the right to vary the Terms & Conditions, but they will not change for bookings where payment has already been made.

Please read all terms and conditions carefully. If you need an explanation or discussion of terms and conditions we will be pleased to advise you.

Copyright and intellectual property

Copyright of this program and all learning and assessment and resource materials is vested with the Frontline Management Institute (FMI) except as otherwise specified in this Proposal. FMI own and retain all intellectual property right in any training material, assessment instruments and software provided by FMI (unless they are in the public domain) to facilitate the delivery of the agreed services. Any specific written material supplied by the client to be used in this project will remain the copyright of the client. Acceptance of this proposal by the client also includes permission for FMI to incorporate the client’s name and logo in program materials and promotional materials including websites and social media. If you do not consent to this term you must provide written advice at the time of agreement.

Scheduled payment of fees

Payment schedule is as set out in investment section of the proposal. Unless other arrangements are made invoice payments not received within 30 days of issue of the invoice or by due date specified if later are subject to a one off 1% surcharge. In addition any payments not received within 60 days or over are subjected to a further 1% per month or any part of a month. Where pre-payments for services have not been received by the due dates, FMI reserves the right to postpone delivery of services until payment has been received.

Terms and postponement or cancellation or non-attendance

Once accepted, this offer cannot be cancelled for any reason and payments are to be made at the times specified. However, you may reschedule, postpone, transfer or delay this project as your organisation needs may unexpectedly dictate up to 12 months from original scheduled date, subject to mutually agreeable time frames in the future. Where the program is scheduled for face-to-face delivery and a workshop is postponed by the client the following additional postponement fees will come into effect regarding the working days of notification provided by the client by email: 21 plus working days’ notice: no fee; 20 to 6 working days’ notice 50% fee; 5 or less working days’ notice 75% fee.

Where a workshop is postponed, it must be rescheduled and delivered within 12 months of the originally scheduled date. Alternatively all related full fee delivery and assessment costs will be invoiced to the client and are payable. For postponement or cancellation of training any cancellation or rebooking fees for travel, accommodation, venue hire, catering or other costs incurred by FMI and not refundable to FMI are fully chargeable to the client.


GST is payable at 10% which is reclaimable by organisation which are registered for GST. For projects delivered outside of Australia any other required government fees, taxes, duties or other government charges are payable by client in addition.

Price fixed & annual variation

Prices are fixed for the term of initial programs specified in this proposal.  This quotation is valid for 30 days from the date of this proposal unless otherwise negotiated.  Additional new programs are subject to an annual price increase commencing 1st January of each year of 3% or Consumer Price Index (CPI), whichever is higher.


Acceptance of a proposal by the client also includes permission for FMI to incorporate the client’s name and logos in course materials and promotional materials unless specifically requested otherwise by client.

Last updated 17 June 2019

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