One day course on how to effectively coach and mentor others.


This course provides a practical framework for coaching and mentoring peers and colleagues.

Coaching and mentoring are a fundamental part of a manager’s role. Coaching and mentoring provide a personal and tailored approach to learning and development. It is particularly beneficial where knowledge transfer is required for a small number of people or for very specific needs. One of the most powerful ways for a manager or a supervisor to improve performance is through coaching and mentoring those on their team. This course provides a professional approach to coaching and mentoring.


  • When to use coaching
  • Analyse coaching needs
  • Develop a coaching plan
  • Effective coaching
  • Understand the significance of learning styles
  • How to build rapport
  • Listening and watching skills for expert coaching
  • Coaching skills, tips and hints
  • Organise “practice to make perfect”
  • Assess performance
  • Develop a coaching contract
  • Evaluate coaching and learning and improve effectiveness
  • Overcome common barriers to coaching
  • Keep coaching records
  • Plan your own development in coaching
  • Mentor in your organisation
  • Distinctions between mentoring and coaching
  • Plan and organise your mentoring
  • Evaluate mentoree’s profile and characteristics
  • Listen and question as a mentor
  • Work effectively as a mentor
  • Challenges and issues in mentoring
  • Evaluate your mentoree’s performance
  • Evaluate your own mentoring performance
  • Move forward as a mentor


  • Embed coaching and mentoring in leadership to share knowledge and develop skills
  • Create coaching and mentoring plans to support team members moving into new roles or taking on new responsibilities
  • Keep coaching and mentoring sessions focused and on track to enhance effectiveness and efficiency


  • 1 day In house course (short course or module in a training program) or
  • 3 session coaching program

Who is this course designed for?

This course is designed for managers or specialists who want to improve their coaching and mentoring.

“All coaching is, is taking a player where he can’t take himself.”

Bill McCartney