This course teaches people how to manage conflict for positive change.

Conflict in work situations can arise from a variety of reasons including differing opinions, approaches to situations or from emotional disturbance. Whilst conflict is a natural occurrence, it is our response which must be managed to ensure a positive outcome. When approached properly, conflict can foster creativity and more innovative solutions.  For leaders it is important to deal with conflict proactively and not let it become out of hand and undermine both morale and performance. This course teaches how conflict management strategies such as applying emotional intelligence, using negotiation skills and being assertive can help to resolve or at least manage conflict constructively.

Key learning content

Conflict at work

  • Conflict situations in the workplace
  • Leading others in conflict situations
  • Strategies for managing conflict
  • Conflict management styles
  • Conflict and work culture

Manage conflict

  • Needs and wants in conflict situations
  • Negotiation and mediation in conflict
  • Assertiveness in conflict
  • Manage meetings to reduce conflict
  • Manage inappropriate behaviour such as bullying

Apply conflict management strategies

  • Practical strategies to manage conflict situations as they arise
  • Strategies to minimise future conflict

How this course drives results

  • Equip leaders and staff with skills to handle difficult situations before escalating them
  • Help reduce instances of conflict and bullying
  • Shift negative attitudes and enable healthy differences of opinion to foster creativity and more innovative solutions


  • 1 day In house course (short course or module in a training program) or
  • 3 session coaching program

Who is this course designed for?

This course is designed for anyone who wants to improve their conflict management skills.

“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”/em>

William James

Reading a course overview is often not enough to make a decision about whether that course is suitable for you, your team or organisation.

Here at FMI we have a wealth of knowledge and experience in management and leadership which we are happy to share with you. If you would like to chat about your particular needs we can advise you on suitable learning and development solutions for you, even if it includes services that we do not currently offer.

If you are interested in delivery for onsite training for a group in your organisations, we can vary or design the course to suit your specific needs and organisational objectives.

We also specialise in designing training courses, coaching programs and assessment tools, so if you can’t find what you’re looking for, be sure to ask us if we can put it together for you.

Send us an enquiry

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