This course enables people to understand practical ways to apply emotional intelligence at work.  It helps optimise results and avoid potential conflicts.

This course explores the way people can optimise their role in building and maintaining positive relationships and communication in the workplace within their team, linking across to other teams and with customers and other stakeholders. As work becomes more fast paced and high pressure it is important for people to have the skills to recognise and regulate their own emotions and respond appropriately to other people’s emotions.

Key learning content

Emotional intelligence at work

  • What is emotional intelligence?
  • Changes to the way we work
  • Emotional intelligence and workplace culture
  • Emotion management and leadership outcomes

Develop emotional intelligence

  • Emotional intelligence at work
  • Self-awareness of emotions
  • Self-control of emotions
  • Recognise other people’s emotions
  • Strategies to effectively respond to other people’s emotions

Challenging situations

  • Challenging conversations
  • Manage conflict
  • Give and receive feedback

Apply emotional intelligence

  • Networking
  • Collaboration
  • Problem solving
  • Negotiation

How this course drives results

  • Improve team cohesion
  • Improve team performance
  • Build capability of managers to manage difficult interpersonal situations before they escalate


  • 1 day In house course (short course or module in a training program) or
  • 3 session coaching program

Who is this course designed for?

This course is suitable for anyone who wants to improve their ability to communicate effectively with other people.

“If your emotional abilities aren’t in hand…then no matter how smart you are, you are not going to get very far.”

Daniel Goleman

Send us an enquiry

Reading an overview is often not enough to make a decision about whether that course or program is suitable for you, your team or organisation. Please contact us to discuss your specific challenges, development needs and strategic initiatives. We can advise you on suitable learning and development solutions, even if it includes courses, programs or services not included in our catalogue.

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