Manage performance courses

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This course provides managers with a practical approach to manage performance of team members.

A manager’s role involves managing people to successfully achieve performance and productivity. Sometimes people are promoted to leadership roles because of outstanding technical skills and may find people management to be complex and sometimes challenging. This practical course focuses on how to best manage people and deal with people related issues in a professional way. It gives useful insights into building support and commitment from people in the team. It also gives guidelines on improving practical management. The program gives useful tips, techniques and tools to manage people and performance effectively.

Key learning content

Manage performance of people

  • People management styles
  • Develop performance plans
  • Allocate work and resources: the keys to delegation
  • Coach and mentor to develop capabilities

Address performance related issues

  • Assess and review performance
  • Provide performance feedback
  • Performance improvement plans

Manage issues and problems of individuals in teams

  • Identify and act on issues and problems of individuals
  • Help from specialised human resources services
  • Follow through on issues and problems

Team engagement and motivation

  • Leadership to empower, motivate and influence
  • Leadership and leverage
  • Values and leadership: fairness and equity
  • Effective communication with management and other stakeholders

Review and evaluate people management

  • Collect and evaluate data on effectiveness of people management
  • Recommendations to improve performance management

How this course drives results

  • Clear performance management standards ensure team members understand what is expected of them
  • Issues relating to performance can be managed professionally at appropriate level without escalation
  • Improve team engagement and motivation to enhance performance

Who is this course designed for?

  • 2 day In house course (short course or module in a training program) or
  • 3 – 6 session coaching program

Who is this course designed for?

This course is designed for managers, supervisors and leaders who are responsible for managing the performance of people at work.

“You can employ [people] and hire hands to work for you, but you will have to win their hearts to have them work with you.”

William J.H. Boetcker

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Reading an overview is often not enough to make a decision about whether that course or program is suitable for you, your team or organisation. Please contact us to discuss your specific challenges, development needs and strategic initiatives. We can advise you on suitable learning and development solutions, even if it includes courses, programs or services not included in our catalogue.

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