MANAGE PERFORMANCE
OVERVIEW
This course provides managers with a practical approach to manage performance of team members.
A manager’s role involves managing people to successfully achieve performance and productivity. Sometimes people are promoted to leadership roles because of outstanding technical skills and may find people management to be complex and sometimes challenging. This practical course focuses on how to best manage people and deal with people related issues in a professional way. It gives useful insights into building support and commitment from people in the team. It also gives guidelines on improving practical management. The program gives useful tips, techniques and tools to manage people and performance effectively.
KEY LEARNING CONTENT
Manage performance of people
- People management styles
- Develop performance plans
- Allocate work and resources: the keys to delegation
- Coach and mentor to develop capabilities
Address performance related issues
- Assess and review performance
- Provide performance feedback
- Performance improvement plans
Manage issues and problems of individuals in teams
- Identify and act on issues and problems of individuals
- Help from specialised human resources services
- Follow through on issues and problems
Team engagement and motivation
- Leadership to empower, motivate and influence
- Leadership and leverage
- Values and leadership: fairness and equity
- Effective communication with management and other stakeholders
Review and evaluate people management
- Collect and evaluate data on effectiveness of people management
- Recommendations to improve performance management
HOW THIS COURSE DRIVES RESULTS
- Clear performance management standards ensure team members understand what is expected of them
- Issues relating to performance can be managed professionally at appropriate level without escalation
- Improve team engagement and motivation to enhance performance
Who is this course designed for?
- 2 day In house course or
- 4 – 8 session coaching program
Who is this course designed for?
This course is designed for managers, supervisors and leaders who are responsible for managing the performance of people at work.