Two day course providing essential skills for new supervisors and team leaders.


This course is designed specifically for people who are new or transitioning into a supervisor or team leader role.

People transitioning into a supervisor or team leader role often ask “How do I start?” This course provides a practical approach on what to do and how to behave as new supervisors and team leaders settle into their leadership role. This is often a challenging time for supervisors and managers and it is important to begin with knowledge and guidance on the practical ways to carry out their role professionally.


Leadership mindset
  • You as a supervisor:
  • Your leadership role and managing other people
  • Leadership and management – the differences
  • The side of management you don’t see
  • Your responsibilities, accountabilities and duty of care
  • Listen and learn – don’t try to do things too soon
The first 90 days as a new leader
  • Make the transition from a team member to a team leader
  • What should I do first in my new role?
  • Clarify your role
  • Set and review priorities and objectives with your manager
  • Identify team members’ roles and capabilities
  • Plan for results
  • Identify gaps in your knowledge or skills and plan how to bridge the gaps
  • Identify areas for improvement in team operations
Manage people
  • Lead by example and respect team members
  • Set clear expectations for your team members in a respectful way
  • Explain why you want something done as well as what you want done
  • Communication styles – being assertive.
  • Delegate successfully and coach people
  • Monitor and manage performance
Lead the team
  • Understand your leadership style
  • Motivate, encourage and energise a team
  • Establish team goals, roles and responsibilities
  • Manage and monitor team performance
  • Tips to lead successful meetings
Challenges for new leaders
  • Challenges to your authority
  • How to manage conflict
  • Deal with different personalities in your team
  • Manage stress
  • Hold difficult conversations


  • Create effective supervisors and team leaders who are confident and effective
  • Provide new supervisors and team leaders with an overall approach to manage and lead others in a professional way
  • Assist new team leaders/supervisors to understand the need to align work with organisational objectives


  • 2 day In house course (short course or module in a training program) or
  • 3 – 6 session coaching program

Who is this course designed for?

This course is suitable for anyone working in or moving into a supervisor or team leader role.

“Don’t persuade, defend or interrupt. Be curious, be conversational, be real. And listen.”

Elizabeth Lesser