Overview

This course provides managers with a practical approach to improve people skills including communication skills and emotional intelligence.

This course is designed for people who want to improve their ability to connect and communicate with others in a way that builds trust and respect. Interpersonal skills are the vital for anyone working with a team or in a client facing role.

The foundations of good people skills are emotional intelligence and communication skills. These can be applied to address challenging situations and improve networking, collaboration, problem solving and negotiation.

Key learning content

Emotional intelligence

  • Self-awareness of emotions
  • Self-control of emotions
  • Recognise other people’s emotions
  • Strategies to effectively respond to other people’s emotions

Communication

  • The elements of communication
  • Authority, protocols, policies and confidentiality
  • Audience information needs and goals for communication
  • Select the most appropriate time, place, medium and language to communicate
  • Use active listening and feedback to confirm and clarify understanding

Challenging situations

  • Challenging conversations
  • Manage conflict
  • Give and receive feedback

Apply people skills

  • Networking
  • Collaboration
  • Problem solving

How this course drives results

  • Improve people interactions and relationships
  • Build relationships based on trust and respect
  • Develop confidence and assertiveness
  • Create a culture that encourages people to speak up

Who is this course designed for?

  • 2 day In house course (short course or module in a training program) or
  • 3 – 6 session coaching program

Who is this course designed for?

This course is suitable for people who interact with other people as part of their role.

““Your career success in the workplace of today–independent of technical expertise–depends on the quality of your people skills.”

Max Messmer

Send us an enquiry

Reading an overview is often not enough to make a decision about whether that course or program is suitable for you, your team or organisation. Please contact us to discuss your specific challenges, development needs and strategic initiatives. We can advise you on suitable learning and development solutions, even if it includes courses, programs or services not included in our catalogue.

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