This two day course gives managers develops practical management skills to help managers with a practical approach to managing themselves and others effectively.

Day 1, Manage personal effectiveness, teaches participants how to optimise the way they apply themselves to work. This includes developing personal leadership and managing time and priorities. It also helps participants to structure their ongoing development and manage challenges in personal effectiveness such as confidence, assertiveness, stress and resilience.

Day 2, Manage people effectively, focuses on how to manage interpersonal relationships with people. It includes people skills as a leader and communication skills for managers. It also helps managers identify how to apply emotional intelligence at work. These skills are then tested in challenging situations such as managing conflict and leading difficult conversations.

It is recommended that this course be delivered with Practical Management Skills Part 2

Key learning content

Day 1: Manage personal effectiveness

Personal leadership

  • Be aware of your role and responsibilities as a manager
  • Apply values to your work
  • Develop a positive mindset as a manager
  • Decision making and problem solving as a manager

Manage your time and priorities

  • Prioritise work and outcomes
  • Organise and schedule time use
  • Optimise time use

Develop as a leader or manager

  • Identify your development needs and opportunities as a manager
  • Create a personal development plan
  • Overcome personal barriers to leadership performance
  • Engage a mentor and / or other support for your role

Manage personal effectiveness challenges

  • Identify challenges you face in your role
  • Develop confidence and assertiveness
  • Manage work pressures and stress
  • Build personal resilience

Day 2: Manage people effectively

People skills as a leader

  • Build rapport and positive relationships
  • Interact with different types of people

You role in managing interpersonal issues effectively

  • Apply emotional intelligence at work
  • Identify situations where emotional intelligence is important
  • Emotional intelligence and self-awareness as a leader
  • Use emotional intelligence to interact effectively with others at work

Communication skills for managers

  • Effective and assertive communication as a manager
  • Communicate with your team, managers, customers and stakeholders
  • Lead difficult conversations

Manage challenges in managing people

  • Identify challenges you face in your role
  • Manage conflict

How this course drives results

  • Provide team members with the skills they need to manage a team
  • Improve performance and productivity of teams with sound management
  • Remove barriers to allocation and completion of work


  • 2 day In house course (short course or module in a training program) or
  • 3 – 6 session coaching program

Who is this course designed for?

This course is suitable for anyone working in or moving into a management, supervisor or team leader role. It is recommended that this course be delivered with Practical Management Skills Part 2.