This course develops practical management skills for managing people to achieve results.

The challenge of leading and managing other people is both exciting and demanding. Leaders and managers (both new and experienced) play a vital role in making sure that the team performs. They need good team and people management skills as well as a thorough understanding of the technical aspects of their work. They need to plan and organise work and time well, often in turbulent rapidly changing environments. They also need to lead teams through issues they face and continually improve the way work is carried out.

Key learning content

Time management

  • Prioritise work
  • Organise and optimise time
  • Schedule activities for yourself and the team

Communication skills

  • Communicate with your team
  • Communicate with your managers and present ideas
  • Communicate with your customers and other stakeholders
  • Presentation skills

Emotional intelligence

  • Emotional intelligence and self-awareness as a leader
  • Interact with the emotional intelligence of people you lead and work with

People skills

  • Build rapport and positive relationships
  • Interact with different types of people
  • Deal with interpersonal issues effectively

Delegation and assigning work

  • Define and delegate work
  • Challenges when delegating and assigning work

Performance management

  • Performance plans
  • Give and receive feedback
  • Induction, termination and resignation

Conflict and challenges

  • Conflict management
  • Lead difficult conversations
  • Manage challenging situations
  • Harassment and /or bullying

How this course drives results

  • Provide team members with the skills they need to manage a team
  • Improve performance and productivity of teams with sound management
  • Remove barriers to allocation and completion of work


  • 2 day In house course (short course or module in a training program) or
  • 3 – 6 session coaching program

Who is this course designed for?

This course is suitable for anyone working in or moving into a management, supervisor or team leader role. It is recommended that this course be delivered with Practical Management Skills Part 2.

Send us an enquiry

Reading an overview is often not enough to make a decision about whether that course or program is suitable for you, your team or organisation. Please contact us to discuss your specific challenges, development needs and strategic initiatives. We can advise you on suitable learning and development solutions, even if it includes courses, programs or services not included in our catalogue.

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