DEVELOPING PRACTICAL MANAGEMENT SKILLS
FMI’s Practical Management Skills Training Program is designed to develop key management leadership skills to help managers effectively manage people to achieve results. During the program participants learn how to address they key challenges faced by managers including how to leverage use of time, developing relationships with team members and stakeholders, assigning and managing work and improving workplace performance.
This practical, work based program is typically delivered over 6 -12 weeks and combines two workshops with a Management Application Project (MAP). The workshops cover topics such as time management, communication, emotional intelligence, conflict management, delegation, performance management, wellbeing, operational management, continuous improvement and customer service. The program content can integrate examples, case studies and resources from your organisation to enhance relevance and practical application.
Following the workshop, participants will complete a Management Application Project (MAP) over two months. The self-directed, experiential project supports participants to identify management related opportunities, issues, tasks and problems and take the initiative to address them in a timely and cost effective way. Projects can be designed to benefit peers, customers, the wider organisation and other key stakeholders.
PRACTICAL MANAGEMENT SKILLS TRAINING PROGRAMS
FMI’s Practical Management Skills Training Programs are designed to:
- Enhance knowledge about personal management, operational management, people management, leadership and improving people performance
- Develop skills in an environment that fosters support and feedback and motivates managers to continue to develop their capabilities
- Apply skills in the workplace to deliver actual improvements to workplace performance as a manager and leader
- Continue to improve with ongoing support to ensure the manager leads their team to improved performance and organisational outcomes
INSIDE PRACTICAL MANAGEMENT SKILLS TRAINING PROGRAMS
This program is delivered in two parts:
Part 1: Personal and people management
- Prioritise work
- Organise and optimise time
- Schedule activities for yourself and the team
- Communicate with your team
- Communicate with your managers and present ideas
- Communicate with your customers and other stakeholders
- Presentation skills
- Emotional intelligence and self-awareness as a leader
- Interact with the emotional intelligence of people you lead and work with
- Build rapport and positive relationships
- Interact with different types of people
- Deal with interpersonal issues effectively
Delegation and assigning work
- Define and delegate work
- Challenges when delegating and assigning work
- Performance plans
- Give and receive feedback
- Induction, termination and resignation
- Conflict and challenges
- Lead difficult conversations
- Manage challenging situations
- Harassment and /or bullying
Part 2: Operational management, leadership and improving performance
- Operational plans
- Contingency planning
- Resource management
- Risk management
- Information management
Manage customer experience
- Customer service management
- Customer feedback and complaints
- Leadership mindset
- Apply values
- Thinking, decision making and problem solving
- Stay motivated and resilient
- Stress management
- Wellbeing for your team
- Leadership styles
- Inspire and motivate the team
- Develop trust and respect in the team
- Build collaboration
- Strategies for developing positive team culture
Coach for performance
- Analyse coaching needs
- Coaching plans
- Coaching skills, tips and hints
- Continuous improvement
- Manage people and change
MANAGEMENT APPLICATION PROJECT (MAP)
Participants will also complete a Management Application Project (MAP) as part of the program. This is a professional development tool FMI has designed to improve performance of managers.
Over an eight to twelve week period participants complete a workplace application project that helps them to develop and embed knowledge, skills and experience and drive behavioural change. The self-directed, experiential project supports participants to identify management related opportunities, issues, tasks and problems and take the initiative to address them in a timely and cost effective way. Projects must deliver measurable benefits to the organisation that are relevant to strategic objectives and / or needs. They can be designed to benefit peers, customers, the wider organisation and other key stakeholders. The project also facilitates mentoring and connection with a network of managers and peers who can provide ideas, feedback and support even after the project has been completed.
Need more information?
Reading a training program overview is often not enough to make a decision about whether that program is suitable for your team or organisation.
Here at FMI we have a wealth of knowledge and experience in management and leadership which we are happy to share with you. If you would like to chat about your particular needs we can advise you on suitable learning and development solutions for you, even if it includes services that we do not currently offer.
If you are interested in delivery for onsite training for a group in your organisations, we can vary or design the course to suit your specific needs and organisational objectives.
We also specialise in designing training courses, coaching programs and assessment tools, so if you can’t find what you’re looking for, be sure to ask us if we can put it together for you.