FMI’s Practical Management Skills Training Program is designed to develop key management leadership skills to help managers effectively manage people to achieve results. During the program participants learn how to address they key challenges faced by managers including how to leverage use of time, developing relationships with team members and stakeholders, assigning and managing work, workflow management and improving workplace performance.

This practical, work based program is typically delivered over 6 -12 weeks and combines two workshops with a Management Application Project (MAP). The workshops cover topics such as time management, communication, emotional intelligence, resilience, stress management, conflict management, delegation, system design, operational management, continuous improvement, performance management and team culture. The program content can integrate examples, case studies and resources from your organisation to enhance relevance and practical application.

Following the workshop, participants will complete a Management Application Project (MAP) over two months. The self-directed, experiential project supports participants to identify management related opportunities, issues, tasks and problems and take the initiative to address them in a timely and cost effective way. Projects can be designed to benefit peers, customers, the wider organisation and other key stakeholders.

Management training programs, short courses and coaching programs for frontline managers

Key learning content

Day 1: Manage personal effectiveness

Personal leadership

  • Develop a positive mindset
  • Apply values to your work
  • Apply principles of decision making and problem solving

Manage your time and priorities

  • Prioritise work
  • Organise and optimise time
  • Schedule activities effectively

Develop as a leader or manager

  • Create a personal development plan
  • Overcome personal barriers to leadership performance
  • Engage a mentor and / or other support for your role

Manage challenges in personal effectiveness

  • Develop confidence and assertiveness
  • Manage work pressures and stress
  • Build personal resilience

Day 2: Manage people effectively

People skills as a leader

  • Build rapport and positive relationships
  • Interact with different types of people
  • Deal with interpersonal issues effectively

Communication skills for managers

  • Effective and assertive communication as a manager
  • Communicate with your team and other teams
  • Communicate with your managers and present ideas
  • Communicate with your customers and other stakeholders

Apply emotional intelligence at work

  • Emotional intelligence and self-awareness as a leader
  • Interact with the emotional intelligence of others at work

Manage challenges in managing people Manage conflict

  • Lead difficult conversations
  • Manage other challenging situations you may face as a manager

Day 3: Manage work performance

Scan the work environment

  • Identify relevant work targets, strategies and measurements
  • Identify work flows and current performance
  • Identify tools and resources that are currently used to optimise performance

Evaluate work systems and processes

  • Evaluate relevant performance targets, strategies and measurements
  • Identify opportunities to improve work processes and systems
  • Evaluate resources
  • Select priorities to work on

Implement improvements to work design

  • Plan improvement projects
  • Develop operational plans
  • Design workflows, systems and processes
  • Engage the team to drive improvements

Manage challenges in work management

  • Maintain continuous improvement
  • Manage people through change

Day 4: Manage team performance

Lead teams

  • Lead and motivate the team through good and bad times
  • Develop trust and collaboration
  • Develop positive team culture

Performance management

  • Job descriptions and KPIs
  • Develop and communicate performance plans
  • Give and receive feedback on performance
  • Coach to improve performance

Delegate and assign work

  • Define and delegate work
  • Challenges when delegating and assigning work

Manage challenges in performance management

  • Manage behavioural issues
  • Manage performance below standards
  • Continuously lifting the level of performance


  • 4 days In house training
  • Management Application Project
  • Optional coaching
  • Optional Presentations and future planning workshop

Who is this course designed for?

This course is suitable for anyone working in or moving into a management, supervisor or team leader role. It is suitable for both new and experienced managers.