TEAM LEADERS AND SUPERVISORS

This course is designed to help supervisors and team leaders become more efficient and effective at their role.

During the course, participants will learn the difference between leading and managing, and how to do both of these effectively. They will learn how to establish team goals, roles and responsibilities and how to motivate, encourage and energise their team. Participants will also learn how to manage different personalities within their team, how to communicate clearly and assertively and delegate successfully.

The course also covers common challenges faced by supervisors and team leaders including managing conflict, holding difficult conversations and managing stress.

Introduction and overview

• Welcome
• Course overview
• Your targets for this course

Your role as a leader

• Your leadership role, responsibilities and values
• Lead by example and respect team members
• Identify areas for improvement in team work
• Set clear expectations for your team members

People skills, communication and emotional intelligence

• People skills for leaders
• Clear and concise communication as a leader
• Communicate as an assertive leader
• Apply emotional intelligence as a leader

Prioritise and delegate work

• Review and prioritise work
• Plan delegation
• Practical delegation
• Follow up to delegation

Lead and motivate your team

• Understand your leadership style
• Motivate, engage and energise a team
• Establish team goals, roles and responsibilities
• Run effective team meetings

Coach and support team members

• Manage different personalities in your team
• Coach team members for improved performance

Manage performance

• Manage performance as a leader
• Give performance feedback

Meet challenges for team leaders

• Meet challenges as a team leader
• Keys to manage conflict
• Lead difficult conversations

Move forward as a leader

• Build resilience and manage stress as a leader
• Develop a continuous improvement mindset
• Course review
• Develop your leadership confidence and capabilities further

• Create effective supervisors and team leaders who are confident and effective
• Provide supervisors and team leaders with an overall approach to manage and lead others in a professional way
• Assist team leaders/supervisors to understand the need to align work with organisational objectives

This program is suitable for people currently working in a supervisor or team leader role.

Groups

2 days face to face OR 8 x 90 sessions delivered via Zoom or other video platform

Individuals

This course is available as a course by coaching. Contact FMI for more details