Short courses catalogue

This course provides a practical approach to effective business writing skills that enables clear communication and achieves the desired results from the reader.

This course gives leaders a practical approach to leading change and supporting their teams to effectively embrace and apply the change, overcoming resistance to change.

This course provides participants with tools and strategies for managing and enhancing interaction in meetings with clients to review ongoing work.

This course provides a practical framework for coaching and mentoring peers and colleagues.

This course teaches people how to manage conflict for positive change.

This practical course helps managers implement selected continuous improvement systems and processes that provide meaningful and systematic improvements to the business.

This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.

This course shows how to delegate tasks effectively so that the results wanted are achieved.

This course helps people write a business case for improvements that enables senior management to make clear decisions as to which way to proceed.

This course enables people to understand practical ways to apply emotional intelligence at work for themselves and for the people they interact with.  It helps optimise results and avoid potential conflicts.

This practical leadership course helps leaders and potential leaders implement leadership practices that lead to success for themselves, their team and their organisation.

This course gives people a practical approach to carrying out challenging or “difficult” conversations in an assertive and effective way.

Provide safe, efficient and effective products and services to satisfy customers by developing operational plans.

This course is an ideal choice for new managers who want to gain a practical approach to managing people.

This course enables people to negotiate better to achieve better results.

This course is designed specifically for people who are new supervisors or new team leaders.

This course provides managers with a practical approach to manage performance of team members.

This course develops practical management skills for managing people to achieve results.

This course is designed for managers and leaders who want to enhance the productivity and performance of their teams.

Improve confidence to prepare and present informative and persuading presentations by developing key presentation skills. 

This course enables people to plan and deliver professional communication in a way that is clear, engages the audience, and is effective in achieving results.

This course provides a solid foundation for managers and project leaders to plan and carry out successful projects at work in a professional way.

This course gives a practical approach to managing time professionally and improving time use to increase the outcomes from the time invested.

This course provides leaders and specialists with the core skills to plan and deliver training at work.

This course provides a framework to help leaders and managers to develop, enhance, lead and monitor a positive workplace culture that meets the vision of their organisation.

This course gives people an insight into the importance of wellbeing at work and provides practical strategies to help improve wellbeing for yourself and your colleagues.