Support new managers to develop the skills they need to effectively manage and lead others.


This course is an ideal choice for new managers who want to gain a practical approach to managing people.

The challenge of managing other people is both exciting and demanding. Managers play a vital role in making sure that the team performs. Managers must have good people skills as well as an understanding of the technical aspects of the work. This popular practical program helps new or recent managers develop people skills and management skills to lead, motivate and secure good performance from the team. It helps managers plan and organise their work and the work of their team. It helps managers select leadership styles that will suit their situation and enable them to understand the motivation of people at work. It gives practical advice on delegating, running effective team meetings, being assertive, resolving conflicts, coaching and communicating. The course also helps managers plan their future development as a manager.


Introduction and overview
  • Welcome
  • Course overview
  • Your targets for this course
Your transition to a manager
  • Your management role, responsibilities and values
  • Make the transition to a manager
  • Lead by example and respect team members
  • Identify areas for improvement in team work
  • Set clear expectations for your team members
People skills, communication and emotional intelligence
  • People skills and relationships for managers
  • Clear and concise communication with team members, managers, customers and stakeholders
  • Communicate as an assertive manager
  • Apply emotional intelligence as a manager
Prioritise and delegate work
  • Review and prioritise work
  • Plan delegation
  • Practical delegation
  • Follow up to delegation
Lead and motivate your team
  • Understand your leadership style
  • Motivate, engage and energise a team
  • Establish team goals, roles and responsibilities
  • Run effective team meetings
Coach and support team members
  • Manage different personalities in your team
  • Coach team members for improved performance
Manage performance
  • Manage performance and behavioural feedback
  • Give performance feedback
Meet challenges for managers
  • Meet challenges as a manager
  • Keys to manage conflict
  • Lead difficult conversations
Move forward as a manager
  • Build resilience and manage stress as a manager
  • Develop a continuous improvement mindset
  • Course review
  • Develop your management and leadership confidence and capabilities further


  • Provide managers with an overall approach to manage performance and productivity professionally
  • Help new managers to develop their confidence for taking on new a new role as a manager or supervisor so they can step up to the role quickly and effectively
  • Assist new managers to understand the need to align work with organisational objectives


This course is suitable for anyone working in or moving into a manager or supervisor role.



2 days face to face OR 8 x 90 sessions delivered via Zoom or other video platform


This course is available as a course by coaching. Contact FMI for more details

“Management is nothing more than motivating other people.”

Lee Iacocca