Frequently Asked Questions
Can the Frontline Management Institute deliver management training courses anywhere in Australia?
Answer: The Frontline Management Institute (FMI) can deliver management training courses face to face for groups at your premises or a venue you hire anywhere in Australia. This includes major cities including Sydney, Melbourne, Brisbane, Adelaide, Canberra, Hobart, Perth and Darwin. We also deliver across all other sites including towns and country sites including remote areas for clients such a mines or farming businesses. We have trainers in Sydney, Melbourne, Brisbane, Adelaide and Hobart and we regularly send trainers all over Australia.
How can management training be delivered online ?
Answer: The Frontline Management Institute (FMI) can deliver all management training courses online anywhere in the world. We deliver these courses live to either work groups or individuals. We use Teams or Zoom to deliver.
How can we access management training outside Australia from the Frontline Management Institute ?
Answer: The Frontline Management Institute (FMI) can deliver any management training course or Course By Coaching that is listed in our catalogue to any country in the world which allows access to Teams or Zooms. This can be for a group or an individual. Our courses are delivered in English. We have delivered training to New Zealand, USA, UK, Ireland, Japan, Papua New Guinea, Singapore and Nauru amongst others.
We also have trainers in New Zealand, UK and Cambodia so can deliver live events there.
How can we coach individual leaders, managers and supervisors ?
Answer: The Frontline Management Institute (FMI) provides one on one live coaching by Zoom or Teams to individual leader, managers and supervisors. This can either follow a set management course or can be tailored to particular goals or challenges. This can be delivered anywhere in the world.
How can I find out the pricing for management training courses?
Answer: Fill out the enquiry form on the the Frontline Management Institute (FMI) website or email or phone us. Once we know what you are looking for we will provide a written quote.
How can I get a Certificate as a manager or supervisor?
Answer: You can get a certificate from the Frontline Management Institute (FMI) for short courses or longer programs.
You can also apply for the the Frontline Manager Certification or Frontline Supervisor Certification program if you are already experienced and don’t wish to enrol in a course or program.
How can I get advice and help on developing my team of frontline managers or supervisors?
Answer: The Frontline Management Institute (FMI) will provide advice and help on identifying the developmental and learning needs of managers and, supervisors and team leaders. Please contact us to set up a time to discuss.
How quickly will we get results from training our leaders and managers?
Answer: The Frontline Management Institute (FMI) finds that immediate results can happen particularly in ways that leaders and managers communicate with team members. Some changes take longer such as building a team culture. The key to making changes and embedding them is the involvement of the participant’s own manager or a Frontline Management Institute coach to follow up with them after the training. We provide advice and services to help you follow up training and embed the learning so that habits are formed.
Will management training work for managers of hybrid teams?
Answer: The Frontline Management Institute (FMI) can tailor both courses and coaching for managers of hybrid teams. With an increasing number of people working from home there is a growing need for managers to develop skills to manage a hybrid team.
How can leader and manager training be customised to our company culture?
Answer: The Frontline Management Institute (FMI) will tailor courses to align with your organisational culture and the specifics you want to achieve. You can discuss your preferences with the course designer and the trainer. We tailor courses by focus on your:
Values and mission
Specific targets or challenges you face
Leadership style and culture you want
What are the 15 top key important skills for leaders, managers and supervisors?
Answer: The Frontline Management Institute (FMI) has found the following important management skills for managers and supervisors.
Communication - Managers and supervisors need clear and direct communication skills when dealing with their teams, other managers, customers or clients and other stakeholders. Lack of communication skills leads to many problems which makes the organisation less effective and affects performance. Leaders and managers must also be able to conduct difficult conversations.
Leadership - Managers and leaders need to motivate their team towards achieving goals. They also need to motivate other managers to give them they help, co-operation and resources their team needs to achieve goals.
Delegation - Managers and leaders must plan and give clear delegation to ensure work is done with the minimum of errors. If they don’t delegate well they will have no time to devote to the rest of managing.
Time management and organisation- Managers and leaders have a large workload to get through. They need excellent time management and organisational skills for themselves and also to ensure their team applies time management skills.
Emotional Intelligence - Managers and leaders need emotional intelligence to do their job well. This means managing and controlling their own emotions as well as responding to the emotions of others and building better working relationships. Research shows that many people are more likely to judged, and perhaps promoted, on their emotional intelligence rather than on their general intelligence.
Conflict Management and Resolution - Managers and leaders will frequently have to deal with emerging or actual conflicts in their work. They need both a strategy and a set of tools for dealing with this.
Continuous Improvement - Managers and leaders should have the skills to analyse what improvements are needed, plan key improvements and organise the team into making the improvements.
Lead Change - Managers and leaders are at the forefront of change in an organisation. As technologies and competitors change so your organisation must change to stay ahead. Managers and leaders need skills to plan, prepare and implement change. They need to lead their teams through change and overcome all the barriers that might present.
Decision making - Managers and leaders have to make careful and considered decisions. They need skills in data analysis and also need to knowhow to deal with relevant computer based tools, apps and technologies.
Solve Problems at Work - Managers and leaders have to constantly solve problems at work. The may be to do with a range of situations such as production., performance, team and HR issues, clients, finance among others. They need a clear strategy to prioritise and deal with problems either by themselves or delegating to others.
Team Development - Managers and leaders need to ensure their team is well selected and are qualified or have training or coaching to deal with issues that arise.
Culture Development - Managers and leaders should take ownership of a positive development of their team’s culture in line with the organisational culture, applying its values both explicit and implicit.
Knowledge of Subject Matter - Managers and leaders should have a good working knowledge of the subject matter their team are working with. However they don’t need to be an expert in every field - otherwise their would be no point in employing experts as team members!
Project management - Managers and leaders must know how to plan, prepare and lead a project in their team. They also need to know how to manage project performance and take corrective action when required.
Positive Mindset - resilience and having courage - Managers and leaders need to have a positive mindset to keep going when things get tough. They need resilience to bounce back from setbacks and foster resilience in their team. They also need to have courage to speak up when things are not going as planned.
The Frontline Management Institute (FMI) provides training and coaching for new and experienced leaders, managers and supervisors to help develop these skills.
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Enquire now to speak with our friendly team to discuss your training and coaching needs.